41 lines
2.2 KiB
Plaintext
41 lines
2.2 KiB
Plaintext
* INTERNAL STAKEHOLDER NOTE
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** Instructions:
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- THIS FIRST PART IS JUST YOUR NOTE TO OUR INTERNAL STAKEHOLDER (but you'll send both the internal and external part in the whole email) i.e. Steve, Easton, myself) This is your opportunity to fill them in about any details that can make their conversation be successful.
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@code markdown
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Hi Easton,
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Below is a note for you to send to check in with a Trevor Reader, Head of Dasher Growth at Doordash. This outreach is because we've had limited engagement with this exec.
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- Customer Name: DoorDash
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- ARR: $324,000
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- Renewal: 1/1/24
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- Contact Title/Name: Trevor Reader, Head of Dasher Growth
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- Due to selling this deal, Travis Nardin has handled the CS portion of DoorDash for the majority of their lifecycle. I began assisting Travis in January of 2023 and have fully taken over the account in July of 2023.
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- This account's usage of CE is limited to New Zealand with hopes of expanding into other markets as they see success.
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- Biggest risk for accounts of this size is them building their learning interface on their own.
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- Renewal is on Jan 1, but it is not an annual contract. Previous renewal was on 7/1, and they have a 6 month contract agreement.
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- They are least happy with the lack of flexibility for making interactive content.
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- They are most happy with the level of service that Travis Nardin and I have provided them as well as the clarity of technical documents for their devs to integrate us into their app.
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@end
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* EXTERNAL EMAIL TO SEND FROM EXEC
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** Instructions:
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- The CSM will fill out everything for the exec. All the exec should have to do is copy and paste the body into their
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email and send it to the contact you've provided.
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@code markdown
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To: trevor.reader@doordash.com
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Subject: Gainsight | DoorDash: Exec Check-in
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Hey Trevor,
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Hope you’re doing well! My name is Easton Taylor, SVP of Customer Success here at Gainsight. As you may have heard, we recently acquired Northpass. I'm keen to hear your feedback on our CE product and service and understand your vision for your learning program.
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I've CC'd my EA, Kate Richman to work with you on getting a time set up soon!
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I look forward to meeting with you!
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Easton
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@end
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