# Notabene

## 11/6/2023

### Poor Implementation Discussion

Main woman (Lana) is tough - rough around the edges
Lana, Head of Regulatory Compliance
Abi Bryan Spolar, Head of Customer Success

Patrycja's main POCs: Catarina, Sacha, Lisa.

Lana let Catarina lead

Current Feelings:

* Too many workarounds
* Everything is a band-aid
* Sales said they could do things, but didn't realize how manual it was.

Catarina's List:

* Associating payment link to Learning Paths. Learning Paths don't have properties so we have an LP with an empty course?
  This seems odd
* Learners blocked:
  * After internal launch and QA, majority of employees didn't get to cert page because they would get stuck on last course.
  * LP has 3 courses, last module of 2nd course.
  * Blank milestone was likely the issue. But now can only test post-launch or personal emails.
  * Seeing differences between different learners, legacy courses, etc.
  * Teach them how to reset course progress
* Video lag - difference between video and audio. Image and audio are not lined up. Outside of Northpass, this is not an
  issue.
  * Patrycja mentioned to re-upload the asset, but that didn't help.
    * Name of video that caused issue: Module 6 of Foundations and Module 1 of Advanced

Journey:

* Landing page on Notabene website for the certification
* Gateway to Northpass - this is the first thing they see
* You give information even to take the free cert/course
* If you're a customer, you would see free stuff --> This is a different journey
* Upon signing, they begin onboarding playbook. Different CS packages & levels of training and what sort of support.
* Signature -> Welcome email -> Low touch can sign themselves up relevant for their package + free stuff
* Signature -> Welcome email -> CS Packages & link for certification
* Abi: only other thing is the ability to purchase additional training as they move through their journey.