Frequently Asked Questions
Q: Do I need to be a customer before creating a course on Northpass?

A: Absolutely not! We often set up trials for folks shopping for an LMS. To set up your trial, click the following link and you’ll be intro’d to the correct reps to get started.

Q: Do I need to sign up for an advanced package option?

A: No, Northpass product packages have a variety of services. Our Essentials package is great to get started, especially with internal training. Looking for something more, both our Premium and Enterprise packages allow for advanced options including custom design and data connections via webhooks and API. To learn more, please contact your rep or support@northpass.com.

Q: There are a lot of courses, which one should I start with as a new admin?

A: We recommend starting with the Getting Started with Northpass Learning Path. It has all the foundational information needed to become familiar with our platform. Even more, you can pick and choose which information you’d like to view in the Learning Path.

Q: I cannot find a course on a topic, how should I share this feedback?

A: Thank you for letting us know that you’d like to learn something more. Please reach out to our support team at support@northpass.com and our service team is happy to assist.

Q: I'm having a billing issue, who should I contact?

A: Great question and happy to help! For all billing inquiries, please reach out to billing@northpass.com, and our finance and operations team is happy to assist.

Q: I'm interested in setting up an integration that's not listed. What should I do?

A: Excellent, we always look forward to new integrations. Please reach out to support@northpass.com and your assigned rep when applicable. They will be happy to help further and loop in the respective folks to scope out the integration further.