# H1

- Open Access might solve some of their issues
- Reconsidering their relationship with Okta 
    - Okta tripled their cost and doubled the per person cost
    - Okta authenticates their entire application and for internal use
- This change will be the most pressing for when they decide 
    - Should be decided on within 6 weeks
- CSM team uses Catalyst
- Sales team uses Salesforce 

* Haven't really used Northpass reporting 
* They contractually provide a training system 
* They need to figure out how to get the right training to the right people at the right time
* Smaller clients get 1 in person training, the rest via Northpass
* QBR show utilization or change - increase enrollments and actually starting the course 
* They need to track if no one is logging in and how to reach out

Within a month Marceline will have some additional information and it seems like good news for her (a promotion?)

Next meeting: September 2, 2022