# Notes

## 9/22/2022 
* Feedback is content is boring and too wordy 

### CS Strategy
* Try to collate product data 
* Pendo was helpful for click data 
* Churnzero has click data, Pendo does it better 
* Invest early in CS software - HR uses Churnzero 
* Churnzero has a ton of integrations for a holisitic view
    * Which are struggling to adopt
    * Which are doing well 
    * NPS feeds into Churnzero 
    * Direct from Product Data 
    * Zendesk, Salesforce, etc 
    * 10% of their score is escalated technical ticket 
    * Number of logins in the last week
    * Which products are purchased 
* Scale by segment, or ARR as we grow 
* When Alaina got there, they had "self-serve" customers that weren't touched
* Churnzero also helped with all of that 
* Think about how to have personalized interaction as you scale 
* We need to look at our unhealthy customers and _why_ we think they are unhealthy 
* We don't need a CS platform 
* Looker allowed red or green to show health score 
* 


# Todo



# Feature Requests

| Date | Request |PM/Product Section|
|--------|------------|----------|
|        |            |          |
|--------|------------|----------|
|        |            |          |
|--------|------------|----------|