* CSM Kick-off (No Patrycja)
** Notes from Charles prior to Meeting:
    *DataSnipper* - Intelligence Audit Platform
    *Current:* Live ILTs (12 Hours per Week)
    *Pains:* Scale, Timezones, Language, Pace, etc.
    *Goals:*
        - Provide Scalability w/o Adding Team Members
        - Reduce Manual Hours of Training
        - Eliminate Discovery of Progress
        - Better User Experience
    *Timeline:*
        - Phased Launch:
            - v1 - Basic Course (relatively quick)
            - The teams you will be working with are Implementation Services (Dirk - Main POC) and CS and then Marketing (webinars) and HR (for compliance training)
            - Implementation and CS will be main drivers - Marketing will be v2 most likely and there is only 1 team member from HR (very lightweight)
            - Webinars will be big component for them tho so just keep in mind

** Attendees:
   - Gabriele, Candide, Dirk, Sangeetha, Rachel

** Teams:
   - A ton of ILTs
   - Dirk, Candida, Sangeetha, Rachel - all on onboarding learners
   - Tech-touch approach
   - Gabriele is siloed, this is for new hires

** Goals and Info:
   - First users in early October
   - Data: at least understand how many people are going through the courses
   -- Data should be available in Hubspot
   - They are also looking at CSPs.
   - Have refined the ILT approach, so they are good at it.
   - Began with 1:1 training which was too heavy for the team.
   - That approach won't go away, but how can they supplement with asynchronous learning?
   - Content of the larger session is pretty well defined
   - Larger session and then that session is split into two
   - Pace and speed of the sessions - there's a ton of content
   - Feedback: the middle bulk of info is missed because that is the most technical
   - Automation feature is hard to understand.
   - Everyone is currently getting the same training, but this is a good opportunity to split people up.

** Where are they?
   - Where do I fit into implementation and on-going support?
   -- What's best for Patrycja vs me? When should they go to both?
   - Advice on how content is structured
   - Creating interactive and content that can be scalable
   - How to sequence the training over time?
   - Communications - what's best? How to share new content? How to update their progress?
   - Gabriele: he wants to understand data sync - not just from Northpass out, but back in?
     DONE: 930 am on Mondays for the standing meeting.
   - Gab and Dirk talking this week about personas.
   - One last Q from Dirk: He wanted to confirm that they are no longer in a trial environment. They weren't!