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<h3>Gainsight Certified Administrator: Level 2</h3>
<p>We currently offer level 2 certification for two areas: Horizon Reports & Dashboards, and Journey Orchestrator and Surveys. Both are practical exams that require you to login to a Gainsight instance and complete a variety of configurations. See below for more information about how to prepare for each topic.</p>
<p style='font-weight: bold'>General Qualifications</p>
<p>Candidates should successfully complete the Gainsight Administrative courses for NXT, or possess the equivalent experience and knowledge prior to taking the exam. We recommend candidates have a minimum of 1 - 2 months of hands-on experience as a Gainsight Administrator prior to attempting the exam. Please note only one attempt and one retake are allowed per 2 month period.</p>
<p style='font-weight: bold'>How to Take the Exam</p>
<p>Click the 'Create New Account' link in the upper right corner of the form and follow the instructions.</p>
<ul>
  <li>Click the orange 'Get Certified' button to be redirected to Webassessor, where you’ll create a secure test-taking account.</li>
  <li>Click the 'Create New Account' link in the upper right corner of the form and follow the instructions.</li>
</ul>
<p style='font-weight: bold'>Retake Policy</p>
<ul>
  <li>Each exam purchase includes 1 free retake.</li>
  <li>Total number of attempts allowed: 2</li>
  <li>2nd attempt allowed after: 1 month</li>
</ul>
<p style='font-weight: bold'>Reports &amp; Dashboards</p>
<p>Do you support your organization by building and managing Reports & Dashboards in Gainsight NXT? Are you interested in validating your skills as you progress toward the Level 3 certification? Then this certification is for you!</p>
<p style='font-weight: bold'>Preparation</p>
<ul>
  <li>Complete our <a href='https://education.gainsight.com/app/courses/073b9c57-0a40-4278-bf5e-c375b647e13d'>Admin Reports & Dashboards (Horizon Analytics)</a> Web-Based Training on Gainsight University</li>
  <li>Hands-on practice with report building and dashboard configuration (see exercises <a href='https://education.gainsight.com/app/courses/073b9c57-0a40-4278-bf5e-c375b647e13d'>here</a> and request a training environment from <a href='mailto:training@gainsight.com'>training@gainsight.com</a> if you don’t have Gainsight access)</li>
  <li>Take our instructor-led training on Reports & Dashboards [announcing new courses for 2024 soon!]</li>
  <li>We recommend at least 1 - 2 months of Gainsight experience prior to taking the exam.</li>
</ul>
<p>We strongly recommend completing the following courses before taking the exam. We also recommend hands-on practice with Gainsight. If you don't have access to an instance of Gainsight, and you're serious about learning Gainsight Certified Administration, you may request access to a training environment <a href='https://forms.gle/7EoNrC14UXsn3DQZ9' target='_blank' rel='noopener'>here.</a></p>
<p style='font-weight: bold'>Exam Format</p>
<ul>
  <li>Content: Practical exam tests your knowledge and familiarity with Gainsight NXT Reports and Dashboards (Horizon Analytics) functionality. You will be asked to create 6 reports, add them to a dashboard, and configure a variety of options such as global filters, pivot, and drill down views for those reports. You will also be asked to manage the user permissions for a Dashboard.</li>
  <li>Time allotted to complete the exam: 8 hours</li>
  <li>References: documentation and training materials may be utilized</li>
  <li>Passing score: 85%</li>
  <li>Registration fee: USD $125, plus applicable taxes as required per local law</li>
  <li>Retake fee: One (1) free retake</li>
  <li>Delivery options:</li>
<ul>
  <li>Online only and must be scheduled with assistance from the Gainsight Education team. Test is not proctored.</li>
  <li>The exam is currently available in English only</li>
</ul>
  <li>Certificate Validity Period: this certificate is valid for 2 years. To renew your certificate, you can log in into your webassessor account and register <a href='https://www.webassessor.com/gainsight' target='_blank' rel='noopener'>here</a>.&nbsp;Please review the <a href='https://docs.google.com/document/d/1VVMhYtchWj6QVhJQGUjv11F14gq-fxk_zRjqnufih3s/edit?usp=sharing' target='_blank' rel='noopener'>Study Guide</a> to prepare.</li>
</ul>
<p style='font-weight: bold'><strong>Journey Orchestrator &amp; Surveys</strong></p>
<p>Do you support your organization by building and managing JO Programs & Surveys in Gainsight NXT? Are you interested in validating your skills as you progress toward the Level 3 certification? Then this certification is for you!</p>
<p style='font-weight: bold'>Preparation</p>
<ul>
  <li><strong>Important Note: </strong>All Admin certification levels and exams are being updated to reflect the new Dynamic Programs functionality by March 1, 2024.</li>
  <li>Complete our <a href='https://education.gainsight.com/app/courses/3a4a9eea-9e5c-41ba-b128-f1459a1f1e22'>Admin - Journey Orchestrator</a>, <a href='https://education.gainsight.com/app/courses/215ed6fe-502c-4c28-a32c-dba04b7e14cc' target='_blank' rel='noopener'>Advanced Programs</a> &amp; <a href='https://education.gainsight.com/app/courses/14ec808d-3c8c-426f-998b-c1dbb73f523b'>Admin - Surveys</a> Web-Based Training on Gainsight University</li>
  <li>Hands-on practice with program and survey configuration and email template set up. (see exercises in courses above and request a training environment from <a href='mailto:training@gainsight.com'>training@gainsight.com</a> if you don’t have Gainsight access)</li>
  <li>Take our instructor-led hands-on Admin training on <a href='https://education.gainsight.com/app/catalog/bundles/7b63149c-7202-41b3-903b-0236e3a2932d'>Journey Orchestrator</a> (strongly recommended)</li>
  <li>Take our instructor-led training on Surveys [announcing new courses for 2024 soon!]</li>
  <li>We recommend at least 1 - 2 months of Gainsight experience prior to taking the exam.</li>
</ul>
<p>We strongly recommend completing the following courses before taking the exam. We also recommend hands-on practice with Gainsight. If you don't have access to an instance of Gainsight, and you're serious about learning Gainsight Certified Administration, you may request access to a training environment <a href='https://forms.gle/7EoNrC14UXsn3DQZ9' target='_blank' rel='noopener'>here.</a></p>
<p style='font-weight: bold'>Exam Format</p>
<ul>
  <li>Content: Practical exam tests your knowledge and familiarity with Gainsight NXT Journey Orchestrator & Surveys functionality. You will be asked to create a Program, Survey, and Email Templates, and configure a variety of options such as tokenized fields, translation options, wait timers, display logic, etc.</li>
  <li>Time allotted to complete the exam: 8 hours</li>
  <li>References: documentation and training materials may be utilized</li>
  <li>Passing score: 85%</li>
  <li>Registration fee: USD $125, plus applicable taxes as required per local law</li>
  <li>Retake fee: One (1) free retake</li>
  <li>Delivery options:</li>
<ul>
  <li>Online only and must be scheduled with assistance from the Gainsight Education team. Test is not proctored.</li>
  <li>The exam is currently available in English only</li>
  </ul>
  <li>Certificate Validity Period: this certificate is valid for 2 years. To renew your certificate, you can log in into your <a href='https://www.webassessor.com/gainsight' target='_blank' rel='noopener'>Webassessor</a> account.&nbsp;Please review the&nbsp;<a href='https://docs.google.com/document/d/1INdD9OuUJ44HMndc_KTfdkti8JTHHj4kWWRczWqYXwc/edit?usp=sharing' target='_blank' rel='noopener'>Study Guide</a>&nbsp;to prepare.</li>
</ul>
<p style='font-weight: bold'>Need Help?</p>
<ul>
  <li>E-mail: <a href='mailto:training@gainsight.com'>training@gainsight.com</a></li>
</ul> 
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