# Notes on Offiste + Pulse 2024

## Offsite

*CSM/Project Manager Role*
* Example from CS CSM:
	* GS: "We just had a meeting and showed them the risk management framework! They will start using it."
	* 2 months later
	* Client: "Yeah we never implemented it."
	* CS is facing similarity to other products trying to self-serve.

## Future of CS
* Most popular selection was 1 CSM and 1 CSSC

What do we know works?
  * Missed that slide

We need to decouple CS from the other Emerging Products. Right now, CS is the focal point and "leader" for the multi-product customer. How can we change that so the appropriate product is the leader?

Scorecards for CE Data. Community first-pass MVP Example:
* Number of contacts that have registered for Community
* Number of Questions or Articles they have generated
* Number of Product Ideas that they are submitting on behalf of that client.