# SPS Commerce ## Todo Lists [X] Check in on workflows in a few weeks - [X] Connect Kayla and KJ for Analytics sync - [ ] Ask if we can do a Trial of Enterprise Workflows Hard to make a call on the value 1. on the internal use, as it isn't totally needed and 2. see how they want to connect external systems. - [ ] Send product subscription plan features Three years ago renewed after going out into the market and tested other systems "Folklore of SPS" What other shortcomings are Workflows a bandaid for? *Analytics being a good example * How does the shortcoming affect renewal? * What can be done about enrollments? What is the trigger for SPS to enroll in new courses? Enterprise Workflow, where do they want to connect it to externally? ## 10/12/2022 - Include in analytics meeting: Kathleen Olson: kmolson@spscommerce.com - Norm to reach out - Question from Kayla: - Someone requested asking about the SCA and a specific course - Lippert Inc is the customer - Requested data pull in training - Pulled an excel of SCA and found duplicates in the list. - The next column shows "Attempt Number" and she thought that was total number of attempts - Instead, the "duplicates" are actually the actual attempt number. - SCA is Kayla's favorite analytic - Why is Lippert asking for this? What will they do with it? - Lippert is a retailer of theirs - They would like to drive engagement of their suppliers - Coincides with a big marketing initiative - Increase training availability - YTD Engagement, overall/aggregate of who is enrolled in that course - Engagement can mean a few things - Overall course completion is helpful - But number of people at various % through the course is also interesting - Lippert asked for "a little more detail" unsure what that means - Course = Lipper Fulfillment - BUT, there could be people enrolled in the course that are _not_ involved with Lippert - They currently do mass enrollments, managed by their one-to-many customer service team - There is a Lippert Component group that could further deliniate the number of people that should or shouldn't be in the group - Last week when Kayla pulled the SCA, it said 509 enrollments. Today, it says 51. - ISSUES: David Morrical shows 3 attempts but in MCA does not show anything - SCA shows two Groups, MCA shows one - Lippert Components Inc and Lipper Components, Inc. ## 10/26/2022 ### Analytics Meeting with Kathleen Olson + Matt + Kayla - Kathleen has been focusing on engagement - Completion is not super important - Struggling with wiping of metrics after updating a course - Some confusing with attempts? If they update the course what happens to metrics of previous users. - Kayla pointed out that for free-form courses, if people are just clicking around via table of contents, then they could be engaged, but its not being logged. - Matt: he has told NP many times that the dependence on the continue button is too high. - Matt would be more interested in an "activity view" type analytic. ## 11/09/2022 ### ILT Demo - They want to use Northpass to funnel people to events in other portions of their platform. - Here's an example of another event: - They want to add these links to the bottom of their training page. - Possibilities: - iFrame the OTHER events page if one exists - Auto pull in a list via API - Use automation & properties to allow Kayla to update a link and name (but they aren't on Enterprise) - Mockup/add HTML to their `training_events.html` page for Kayla to update on her own - Kayla to make a single new ILT in Northpass for each "event" with multiple sessions and for us to change the Register button to go to the events page. - Kayla wants as little work as possible - She doesn't want to manage registrations in Northpass, just use this as a funnel to the other site - This is just an avenue TOWARDS the event, not the holder/maintainer of the event. ## 12/07/2022 ### Kathleen & Kayla Kayla will update the boxes with links without buttons unless she gets bad feedback, then I will have to get Dorian's code from Charlie. Norm to wait feedback from Kayla. TODO: See if you can update the existing template that Dorian made to hyperlink a piece of text while we wait for the button. Kathleen has some questions and/or bring something to our attention: - Her team is trying to anticipate some changes that are happening in the company, and looking for long-term solutions. 4-Year Plan, repackaging and bundling the products. Potentially, one of the products could have 3 different names. For example: - Currently: Fulfillment - Future: Retail, Warehouse, Vendor/Supplier - three different fulfillment product names - They also want to replace user guides. Putting User Guide content in Northpass. Using text editor/RTE - just copy and pasting it into Northpass.