Updated blacklane, chubb and anthology's templates. Some small script updates. Todos.

CustomerNotes/Chubb/Chubb.md

@@ -81,3 +81,34 @@ Questions from Jenelle:
 * What date do they use to start counting the 90 days? Assignment date? Email journey deployment date?
 
 Jenelle will be working on generic courses - communication skills, intro to insurance, etc.
+
+## 03/14/2024
+
+Soft Launch - Evening of March 22nd
+Wider communication will then happen sometime after the 22nd to make sure everything is ironed out.
+Brand new initiative for _all_ agents. This academy is a "nice to have" for those agents.
+Used to only be available for CISA agents.
+Arbitrary number: 5k sign ups before EOY.
+
+Other goals (Steve):
+* Feed info back to marketing teams
+* See where critical mass is gravitating to, what's useful etc,
+* Follow up campaigns - Flood campaign and Flood module/course alignment
+* Lots of dates align with marketing - 7/1 is a big date.
+* Marketing metrics vary by product. The main goal is policy submissions and new policies.
+* CISA - they want to get new submissions from agents.
+* If an agent has submitted, that's a huge win.
+* This year they are trying to track submissions.
+* Courses should _not_ be used to advertise submissions or marketing stuff.
+* Just like webinars, this should be 90% agnostic information and then 10% Chubb-specific.
+
+Plan on migrating webinar into the platform.
+
+Qualtrics numbers:
+
+* 2 check point courses with skips
+* 8 people skipped the survey out of 25 completions
+
+Steve question about SSO:
+
+* How extensively can Northpass group people behind the scenes?