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Norm Rasmussen
2022-10-11 15:56:34 -04:00
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CustomerNotes/HackerRank/HackerRank.md
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# Notes
## 9/22/2022
* Feedback is content is boring and too wordy
### CS Strategy
* Try to collate product data
* Pendo was helpful for click data
* Churnzero has click data, Pendo does it better
* Invest early in CS software - HR uses Churnzero
* Churnzero has a ton of integrations for a holisitic view
* Which are struggling to adopt
* Which are doing well
* NPS feeds into Churnzero
* Direct from Product Data
* Zendesk, Salesforce, etc
* 10% of their score is escalated technical ticket
* Number of logins in the last week
* Which products are purchased
* Scale by segment, or ARR as we grow
* When Alaina got there, they had "self-serve" customers that weren't touched
* Churnzero also helped with all of that
* Think about how to have personalized interaction as you scale
* We need to look at our unhealthy customers and _why_ we think they are unhealthy
* We don't need a CS platform
* Looker allowed red or green to show health score
*
# Todo
# Feature Requests
| Date | Request |PM/Product Section|
|--------|------------|----------|
| | | |
|--------|------------|----------|
| | | |
|--------|------------|----------|