Lots of SE work today. Prepared the CustomCSS script for Big ideas Quiz changing and SAML response for my notes. Customer notes for ANthology, big ideas, and Hackerrank.

CustomerNotes/HackerRank/HackerRank.md

@@ -99,3 +99,32 @@ They also asked what differentiates Northpass from it's competitors. Why are we
 
 I told them customizable nature and connectivity are the reasons prospects choose us, citing the custom ChurnZero integration
 that we created exclusively for them.
+
+## 2/23/2024
+
+* Sruthi never received my name when she was handed the account. Didn't know about me at all from Alaina.
+* Was upset that I never reached out when she took over; I likewise shared that after multiple outreach to Alaina, she never
+  replied until Kat reached out and it was only then that we learned about Sruthi.
+* They are looking at both LMS and CMS, but based on their needs, they really just need a CMS.
+* Biggest pain point right now is publishing. They want to just publish a new video and have it be seen by everyone.
+* Concepts like enrollments, assigning courses, versioning, publishing, are "bells and whistles" to her and they don't need
+it.
+* Sruthi said she was "really disappointed" when she first saw the academy. Said the login page was ugly and uninspiring.
+* Was not sure why the CSM didn't recommend any changes.
+* I explained a bit about the implementation process and offered Jeremiah design changes multiple times; they said they
+weren't needed.
+* Doesn't *really* care about authentication. Just wants people to see their new content.
+* Brought up that she's not sure why she isn't just hosting these videos on their marketing website and platform.
+* Sruthi went from sales to CS to Product and "knows the deal" and is astounded at how much they are paying for what they
+get.
+* Also admitted that "all LMS are the same". Shared that she's "not understanding why the team went with Northpass in the
+first place."
+* Need to confirm: does the ChurnZero integration not matter? Do analytics matter? My sense is no.
+* Why I think we're already a bit in the hole is that they had brought up some platform frustrations that I quickly solved
+for and their follow up was "not exactly" or "well to add to the confusion"; it felt more like they were trying to back me
+into a corner and were not open to my explanations.
+* Steps for remediation:
+  * Publish and Force Retakes for all courses in their Learning Path (Norm to complete)
+  * PS involvement to show and stand up new designs for their use case
+  * Authentication changes for a fully open-access academy
+  * Revert to old publishing until new publishing gets stood up.