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Scripts for Anthology. Datasnipper notes.

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Norm Rasmussen
2024-05-30 17:26:35 -04:00
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CustomerNotes/DataSnipper/DataSnipper.md
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@ -339,6 +339,19 @@ API Endpoint:
Issuer:
* https://login.microsoftonline.com/43f1ba74-0140-48d7-9ded-17e6e43a6ef6/wsfed
## 04-29-2024
## 05-30-2024
Health Scoring for DataSnipper
* Started very sentiment based and everyone had a different sentiment
* Zoom and CE bringing in data for new healthscores.
* Zoom: if attendee, this improves score. Live attendee data being pulled.
* All based on email domain - anyone with a domain can influence the health score
* Courses: Enrolled or Completions
* Health Scoring is strictly based on completions
* Recent "middle step" of health score found some misalignments and found health scores are better than sentiment would lead them to believe.
* Outside of client engagement, making the process more complex - activated in product, how many features being used, total activity numbers in use etc.
* Ideally they would like to attach specific courses to features and track feature usage post course completion
* Number of features being used has direct correlation to stickiness
* KPIs are the health scores
* Academy can negatively affect the score from the perspective if _no one_ accesses or completes a course.
* 0-10, below 50% of people have completed a course, health score is 0