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Norm Rasmussen
2022-10-13 10:13:14 -04:00
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CustomerNotes/SPSCommerce.md
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@ -16,6 +16,32 @@ What other shortcomings are Workflows a bandaid for?
* What can be done about enrollments? What is the trigger for SPS to enroll in new courses?
Enterprise Workflow, where do they want to connect it to externally?
*
Include in analytics meeting: Kathleen Olson: kmolson@spscommerce.com
## 10/12/2022
* Include in analytics meeting: Kathleen Olson: kmolson@spscommerce.com
* Norm to reach out
* Question from Kayla:
* Someone requested asking about the SCA and a specific course
* Lippert Inc is the customer
* Requested data pull in training
* Pulled an excel of SCA and found duplicates in the list.
* The next column shows "Attempt Number" and she thought that was total number of attempts
* Instead, the "duplicates" are actually the actual attempt number.
* SCA is Kayla's favorite analytic
* Why is Lippert asking for this? What will they do with it?
* Lippert is a retailer of theirs
* They would like to drive engagement of their suppliers
* Coincides with a big marketing initiative
* Increase training availability
* YTD Engagement, overall/aggregate of who is enrolled in that course
* Engagement can mean a few things
* Overall course completion is helpful
* But number of people at various % through the course is also interesting
* Lippert asked for "a little more detail" unsure what that means
* Course = Lipper Fulfillment
* BUT, there could be people enrolled in the course that are _not_ involved with Lippert
* They currently do mass enrollments, managed by their one-to-many customer service team
* There is a Lippert Component group that could further deliniate the number of people that should or shouldn't be in the group
* Last week when Kayla pulled the SCA, it said 509 enrollments. Today, it says 51.
* ISSUES: David Morrical shows 3 attempts but in MCA does not show anything
* SCA shows two Groups, MCA shows one - Lippert Components Inc and Lipper Components, Inc.