Moved around some Ghost Notes and reorged. Updated Humly's templates. Added Walmart notes.

Ghost_Notes/williamsonoma_ghostnote.md

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+# Ghost Note to William Sonoma
+
+## Email for Exec from CSM
+
+Hi Steve,
+
+Below is a note for you to send to check-in with Aubrey Haase at William Sonoma. This outreach is because Aubrey's team has
+expressed concerns with the implementation process and Northpass features. Things have been steadily progressing, but
+there seems to be a bit of inflexibility on the client's end from how they previously managed an LMS and delivered content.
+
+- Customer Name: William Sonoma
+- ARR: $75,000
+- Renewal: 08/10/2024
+- Contact Title/Name: Aubrey Haase - Senior Manager - Learning and Development, Training, and Knowledge
+- Their use case is internal training for new William Sonoma support members.
+- Certain items like time tracking, auto-log out/session timeout, and video analytics are key metrics for them, as
+  requested by HR requirements.
+- They seem to have an ongoing issue with these learners lying about the time they spent in each course and so the team
+  needs a way to verify if the learner is lying or not.
+- Aubrey's two team members, Pam and Tyler are the two that have complained the most about Northpass.
+- Pam claimed she was told Northpass was "drag and drop" in terms of customizing the layout. We have confirmed with Charles that this was never shared with her.
+- From our perspective, Pam and Tyler seem to be unwilling to build content out before the design is done. While we've faced
+  this before with clients, they tend to let go of their assumptions and trust us. That hasn't occurred here yet, for
+  whatever reason.
+- Pam and Tyler also use fairly different definitions when it comes to LMS terms like course, module, learning path, learning
+  plan, etc. This became so apparent one meeting that Aubrey sent an email to only Patrycja and I after one meeting saying
+  that she has been encouraging the WS team to adopt our terms for ease of understanding. Aubrey also cleared up a few
+  other terms that had caused confusion.
+
+## Email from Exec to Client
+
+Hi Aubrey,
+
+My name is Steve Cornwell and I am the former CEO of Northpass. Now as Gainsight's new SVP of Strategy for Customer
+Education, I'm reaching out to you as Norm and Patrycja let me know that your team hasn't had the smoothest implementation
+experience.
+
+I'm keen to learn more about your experience with Northpass so far, to hear your feedback on our products and services, and
+ultimately, hear about your vision for your learning program and your plans for the future.
+
+I'd love to meet you to discuss! Can we find 30 minutes for a Zoom over the next few weeks? Feel free to propose a time. Or,
+please use this link to my calendar and book a time directly.
+
+I'm looking forward to meeting you, Aubrey!
+
+Take care and best,
+
+Steve