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Notes and Scripts Baby

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Norm Rasmussen
2023-01-11 17:11:42 -05:00
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CustomerNotes/Bolt.md
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@ -127,3 +127,20 @@ Kenya and Nigeria have the highest training attempts
* Northpass time is 10, others are 4 and 6.
Sten's biggest worry is reliability. re-training really impacts the business. AB Testing results show abnormality with Northpass platform.
## 01/11/2023
### Mobile & App Credentials
* Just maybe ask them to thoroughly check how their app is working on mobile browsers.
* Check browser logs from mobile device if possible.
* We clearly see the difference between mobile and desktop browser behaviour, and the link we’re using is not a reason as we checked with you.
Did Joonas fix according to that SO article that Charlie sent? Supposedly, yes. It is difficult to see the impact right away.
For them to see an error with a driver is two ways:
1. Start rate > 5
2. Driver contacts customer support with error.
If a driver has registered, then they have completed the training and all is working successfully.
Joonas will be back on Monday to give us the credentials.