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Testing a push

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Norm Rasmussen
2023-01-24 15:30:29 -05:00
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CustomerNotes/TripleSeat.md
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@ -54,4 +54,20 @@ Biggest Gap in Onboarding Process?
* Brian trying to find data point: Do accounts without an AM churn less?
Katie wants to figure out _who_ is using TSU. Holly wants to find easier access to track that data.
TODO: Email Brian about getting Salesforce turned on? And send CZ video.Ask about marketing collaboration.
DONE: Email Brian about getting Salesforce turned on? And send CZ video.Ask about marketing collaboration.
## 01/24/2023
### Internal Training Discussion
Customer Success Training: The 100 questions projects
* Questions about the software, i.e. Navigation, updating password, etc
* Some more specific questions that require searching and screenshot
* Currently on a Google Doc that you just click through.
* Nitty Gritty questions included.
* One of Brian's biggest items is the 100 questions into Northpass.
There needs to be some deviation between departmental training.
In Brian's Mind: Upload the document to Northpass.
Theory: How do you make internal training applicable to every employee? Finance and Engineering, etc.