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Norm Rasmussen
2023-01-24 15:30:29 -05:00
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CustomerNotes/Bolt.md
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@ -79,7 +79,7 @@ To better grasp the content:
* Median minutes for spent on training is the entire course. Not activity.
* Out of 10 cases of average start count is > 5... more than 5 times they have tried to start training. 10 cases total, 8 are Northpass.
TODO: Look in DataDog after Doris sends time or people that are being stuck.
DONE: Look in DataDog after Doris sends time or people that are being stuck.
Something else that Joonas has mentioned, enrollment process between Northpass & Edume is quite different. Differences:
* Northpass needs first, last, and email
@ -144,3 +144,39 @@ For them to see an error with a driver is two ways:
If a driver has registered, then they have completed the training and all is working successfully.
Joonas will be back on Monday to give us the credentials.
## 01/23/2023
### Next 6 months Discussion
Sten & Oliver have been added to this meeting
* Olivier moved to the Training team and took over for Vera and all her tasks.
* Vera moved to a different team.
Notes regarding contract:
Travis wants to review expectations for the next 6 months. Last review was July, Travis thinks it was a successful process.
Northpass is aware of some outstanding issues on reliability that need to be completed asap.
Do we need a new scope of work?
Course related issues have been solved, but platform reliability still needs to be solved.
Charlie's webview article suggestion didn't work because of Android issues and versioning. Lots of Drivers are using Android < v10.
Drivers are still getting "stuck" - they usually see the white screen.
The issue doesn't seem to happen in UK or European markets, only African markets. Internet connectivity could be an issue, but how can we possibly diagnose that?
But, for some reason, this is _only_ happening in Northpass. So even if it only happens in African+Azerbaijani markets, it only happens in Northpass.
Happens in primarily 4 courses. They are all under the category 'in-app driver training'. They are also mandatory courses, so the issue is more likely to appear.
Edume is also being displayed within a webview of the Bolt Driver app. This issue becomes more prominent with re-training courses.
Let Aleksandr know about credentials.
Travis: other than the webview issue, above, are there other concerns about Northpass?
Doris/Sten: Completion times & re-taking count. In Nigeria and Kenya, the minutes spent on NP training is close to double for internal solution.
Example: Northpass-11min, Edume-6min, Stories-4min. Across all markets.
Enrollment to Completion would be "longer". We are unsure if this is enrollment to completion webhook - or something else?
Median minutes is only for people who have completed the training. Moment 1: clicking button in their app, End Moment: Webhook reaching.
_The main issue seems to be around webhooks. If webhooks are taking 3-5 minutes to send, then we should be in line with the other platforms._
Next steps - Travis, do you want to create another SOW? How do we want to work forward for the next 6 months?
Sten: we need to properly scope the issue that we are discussing. They are being impacted on many fronts from this delayed webhook issue.
Once we have alignment on solving the webhooks, then we can properly create a scope for the next 6 months.