Uncommented some of Pipedrive's templates for password reset warning. WilliamSonoma notes, Aubrey check in.

CustomerNotes/WilliamSonoma/WilliamSonoma.md

@@ -31,3 +31,24 @@
 - They will be tied into their SSO network - PING.
 - They don't want to give them their full login until they have passed their WFH systems check. <-- this is mostly IT
   stuff. Not courses. It mostly falls on recruiting.
+
+## 10/05/2023
+
+### Realignment with Aubrey
+
+- First 3 calls were the most jarring because they thought Patrycja was a designer.
+- Sent a lot of things and then on a call she says "I'll look for that."
+- When talking to Charles about the "build out" they thought they would just be telling us where things go.
+- Perfect storm of missed expectations.
+- The main reason they went to Northpass is the customization.
+- They are nervous that they don't know HTML.
+- They will have to flip things fast "on the fly" or quickly in the future.
+- Aubrey came in externally and is the only person with an L&D background.
+- Cognitive overload on the old training.
+- Tyler's background is writing and some tech. He's very defensive about his work.
+- Extended other LMS contract.
+- Aubrey's big concern is the data. If data changes based on design, then data should dictate design.
+- She doesn't want to be a bad partner.
+- Patrycja has access to their old LMS.
+- Norm to schedule monthly sync with Aubrey.
+- Quantifiable testing, HR needs specific items, User touches, how long did they access something, etc