Moved Customer Notes

CustomerNotes/H1/H1.md

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+# H1
+
+- Open Access might solve some of their issues
+- Reconsidering their relationship with Okta 
+    - Okta tripled their cost and doubled the per person cost
+    - Okta authenticates their entire application and for internal use
+- This change will be the most pressing for when they decide 
+    - Should be decided on within 6 weeks
+- CSM team uses Catalyst
+- Sales team uses Salesforce 
+
+* Haven't really used Northpass reporting 
+* They contractually provide a training system 
+* They need to figure out how to get the right training to the right people at the right time
+* Smaller clients get 1 in person training, the rest via Northpass
+* QBR show utilization or change - increase enrollments and actually starting the course 
+* They need to track if no one is logging in and how to reach out
+
+Within a month Marceline will have some additional information and it seems like good news for her (a promotion?)
+
+Next meeting: September 2, 2022