diff --git a/CSMInterviews.md b/CSMInterviews.md index 73e82bad..294e73a9 100644 --- a/CSMInterviews.md +++ b/CSMInterviews.md @@ -239,4 +239,3 @@ Favorite Projects: * At EWC learned the software that she is working for now. * Fell in love with working with clients * MSI remote install of software - takes 3-4 hours - diff --git a/CustomerNotes/DouglasElliman/DouglasElliman.md b/CustomerNotes/DouglasElliman/DouglasElliman.md index 7c13b963..108442c1 100644 --- a/CustomerNotes/DouglasElliman/DouglasElliman.md +++ b/CustomerNotes/DouglasElliman/DouglasElliman.md @@ -8,3 +8,6 @@ Current Issues: * This training is necessary for Audit. * They don't feel self-reliant or self-sufficient * Feels like digging out of a hole + * o +* Swift, WCA, TripleSeat, Kadince + diff --git a/CustomerNotes/HackerRank/HackerRank.md b/CustomerNotes/HackerRank/HackerRank.md new file mode 100644 index 00000000..63ab7c7a --- /dev/null +++ b/CustomerNotes/HackerRank/HackerRank.md @@ -0,0 +1,42 @@ +# Notes + +## 9/22/2022 +* Feedback is content is boring and too wordy + +### CS Strategy +* Try to collate product data +* Pendo was helpful for click data +* Churnzero has click data, Pendo does it better +* Invest early in CS software - HR uses Churnzero +* Churnzero has a ton of integrations for a holisitic view + * Which are struggling to adopt + * Which are doing well + * NPS feeds into Churnzero + * Direct from Product Data + * Zendesk, Salesforce, etc + * 10% of their score is escalated technical ticket + * Number of logins in the last week + * Which products are purchased +* Scale by segment, or ARR as we grow +* When Alaina got there, they had "self-serve" customers that weren't touched +* Churnzero also helped with all of that +* Think about how to have personalized interaction as you scale +* We need to look at our unhealthy customers and _why_ we think they are unhealthy +* We don't need a CS platform +* Looker allowed red or green to show health score +* + + +# Todo + + + +# Feature Requests + +| Date | Request |PM/Product Section| +|--------|------------|----------| +| | | | +|--------|------------|----------| +| | | | +|--------|------------|----------| + diff --git a/CustomerNotes/JJSV/JJSV.md b/CustomerNotes/JJSV/JJSV.md index 8b449102..dee1c719 100644 --- a/CustomerNotes/JJSV/JJSV.md +++ b/CustomerNotes/JJSV/JJSV.md @@ -33,7 +33,7 @@ Events should be figured out by our demo - * [X] Can we showcase videos on the main page with a little modal? * [X] Add all groups as per Kaitlyn's info * [X] Wants to start putting in content by the 15th August. -* [ ] Create and send document for Melinda's instructions to add categories. +* [X] Create and send document for Melinda's instructions to add categories. * [X] Delete all courses and everything from Media Library * [X] Let Melinda know when clean state has been achieved * [X] Create documentation for categories & adding courses to groups - understand catalog vs. groups @@ -41,13 +41,13 @@ Events should be figured out by our demo - * [X] New Footer: all About (minus Products/DO) * [X] Useful Links - JJ vision Pro, Contact Us, JJI, YouTube * [X] Legal Allyson -* [ ] Legal Notice needs to change -* [ ] Contact us should go to a FORM not an email +* [-] Legal Notice needs to change +* [ ] Contact us should go to a FORM not an email - remove link all together for now make it inactive * [ ] Opt out for emails - Comms Changes -* [ ] This cant be $250,000k total for global academy -* [ ] AMER - is LatAm, Ameica, Canada -* [ ] ASIAPAC - NZ, AU, All of Asia -* [ ] Europe is Europe +* [X] This cant be $250,000k total for global academy +* [X] AMER - is LatAm, Ameica, Canada +* [X] ASIAPAC - NZ, AU, All of Asia +* [X] Europe is Europe In person events should change register button to "remind me" Melinda will then add the 3rd party links into the event description diff --git a/CustomerNotes/Papa/Papa.md b/CustomerNotes/Papa/Papa.md index 45d3a548..a9d1d2f4 100644 --- a/CustomerNotes/Papa/Papa.md +++ b/CustomerNotes/Papa/Papa.md @@ -33,3 +33,9 @@ Okta SSO - Ted, Security Team ## Mapping Session with Mini, Lizzy, and Becca + +## Meetings + +### 09/19/2022 + + diff --git a/CustomerNotes/PsychiatryUK/PsychiatryUK.md b/CustomerNotes/PsychiatryUK/PsychiatryUK.md new file mode 100644 index 00000000..4078b919 --- /dev/null +++ b/CustomerNotes/PsychiatryUK/PsychiatryUK.md @@ -0,0 +1,12 @@ +# Notes + + + + + + + + + + +# Todo diff --git a/CustomerNotes/Random.md b/CustomerNotes/Random.md index 26cf882d..66ec7613 100644 --- a/CustomerNotes/Random.md +++ b/CustomerNotes/Random.md @@ -32,3 +32,6 @@ * Acquired by LivePerson - apparently LivePerson acquired a bunch of health companies * Next Batch: Another Person from Talkspace, DeptAgency * : + + +# Tagboard, Sales meeting diff --git a/CustomerNotes/Talkspace/Talkspace.md b/CustomerNotes/Talkspace/Talkspace.md index 0dabca67..c6927ace 100644 --- a/CustomerNotes/Talkspace/Talkspace.md +++ b/CustomerNotes/Talkspace/Talkspace.md @@ -68,6 +68,9 @@ Molly wants to try... 500 people get a message saying "you're going to see messa - Deadline for shutting down courses: Tuesday, August 30 - Molly told steve he's worked with a lot of homegrown LMS that were a pain to use +## 9/21/2022 ! + + ## Meeting with OpenSesame re: SCORM files * Possibly missed events! * Opensesame only sends complete/incomplete - values could be 0 or 1, or whatever the cmi.core.value are diff --git a/CustomerNotes/TripleSeat/TripleSeat.md b/CustomerNotes/TripleSeat/TripleSeat.md new file mode 100644 index 00000000..f645641f --- /dev/null +++ b/CustomerNotes/TripleSeat/TripleSeat.md @@ -0,0 +1,23 @@ +# Meeting Notes + +## 9/21/2022 + +* Iorad tried selling them "live" features +* Their own domain or Iorad ontop of their app +* Good at delivering first time training +* Not sure when to follow up +* Badging options +* Integration with Churn Zero + + + + + +# Todo +* [ ] Get Brian ChurnZero information +* [ ] Screenshots of AppCues Examples + + + + +# Feature Requests diff --git a/CustomerNotes/scripts/notestoconfluence.py b/CustomerNotes/scripts/notestoconfluence.py index afb124f5..d5d8a045 100644 --- a/CustomerNotes/scripts/notestoconfluence.py +++ b/CustomerNotes/scripts/notestoconfluence.py @@ -1,12 +1,26 @@ -import requests +import requeearts # Create a new page from API Docs +# This is in bash curl -u admin:admin -X POST -H 'Content-Type: application/json' -d '{"type":"page","title":"new page", "space":{"key":"TST"},"body":{"storage":{"value":"
This is
a new page