{% endcomment %}
+ {% if course.properties.course_duration %}
+
+
DURATION
+
{{ course.properties.course_duration }}
+
+ {% endif %}
+ {% if course.properties.price %}
+
+
PRICE
+
{{ course.properties.price }}
+
+ {% endif %}
+ {% if current_person.signed_in? %}
+ {% if course.progress == 0 %}
+
+
PROGRESS
+
{% t shared.progress
+, count: course.progress %}
+
+ {% else %}
+
+
+
+
+
{{ course.progress }}%
+
+ {% endif %}
+ {% endif %}
+
+
+
+
\ No newline at end of file
diff --git a/Custom_Templates/customer_templates/Gainsight University/_cards_catalog_item.html.liquid b/Custom_Templates/customer_templates/Gainsight University/_cards_catalog_item.html.liquid
new file mode 100644
index 00000000..faa230ba
--- /dev/null
+++ b/Custom_Templates/customer_templates/Gainsight University/_cards_catalog_item.html.liquid
@@ -0,0 +1,53 @@
+
+
+
+
+
+ {{ item.name }}
+
+
+
TYPE
+
+
+ {{ item.formatted_type | upcase }}
+
+
+ {% unless item.free_course? %}
+
+
PRICE
+
{{ item.formatted_price }}
+
+ {% endunless %}
+ {% if item.free_course? %}
+
+
PROGRESS
+
{% t shared.progress, count: item.progress %}
+
+ {% endif %}
+
+
+
+
\ No newline at end of file
diff --git a/Custom_Templates/customer_templates/Gainsight University/_cards_course.html.liquid b/Custom_Templates/customer_templates/Gainsight University/_cards_course.html.liquid
new file mode 100644
index 00000000..ccbb3885
--- /dev/null
+++ b/Custom_Templates/customer_templates/Gainsight University/_cards_course.html.liquid
@@ -0,0 +1,70 @@
+
+
+ {% if course.ribbon %}
+
+ {{ course.ribbon }}
+
+ {% endif %}
+
+
+
+ {{ course.name }}
+
+
+ {{ course.instructor_names }}
+
+
+ {{ course.short_description }}
+
+ {% comment %}
+
LESSONS
+
{{ course.activities_count }}
+
{% endcomment %}
+ {% if course.properties.course_duration %}
+
+
DURATION
+
{{ course.properties.course_duration }}
+
+ {% endif %}
+ {% if current_person.signed_in? %}
+ {% if course.progress == 0 %}
+
+
PROGRESS
+
{% t shared.progress
+, count: course.progress %}
+
+ {% else %}
+
+
+
+
+
{{ course.progress }}%
+
+ {% endif %}
+ {% endif %}
+
+
+
+
\ No newline at end of file
diff --git a/Custom_Templates/customer_templates/Gainsight University/_cards_credential.html.liquid b/Custom_Templates/customer_templates/Gainsight University/_cards_credential.html.liquid
new file mode 100644
index 00000000..ae949930
--- /dev/null
+++ b/Custom_Templates/customer_templates/Gainsight University/_cards_credential.html.liquid
@@ -0,0 +1,43 @@
+
+ {% if current_person.signed_in? %}
+ {% if learning_path.progress == 0 %}
+
+
PROGRESS
+
{% t shared.progress
+, count: learning_path.progress %}
+
+ {% else %}
+
+
+
+
+
{{ learning_path.progress }}%
+
+ {% endif %}
+ {% endif %}
+
+
+
+
+
+
+
+
\ No newline at end of file
diff --git a/Custom_Templates/customer_templates/Gainsight University/_cards_training_event.html.liquid b/Custom_Templates/customer_templates/Gainsight University/_cards_training_event.html.liquid
new file mode 100644
index 00000000..b2f19148
--- /dev/null
+++ b/Custom_Templates/customer_templates/Gainsight University/_cards_training_event.html.liquid
@@ -0,0 +1,53 @@
+
\ No newline at end of file
diff --git a/Custom_Templates/customer_templates/Gainsight University/_catalog_product_learning_paths.html.liquid b/Custom_Templates/customer_templates/Gainsight University/_catalog_product_learning_paths.html.liquid
new file mode 100644
index 00000000..4158d294
--- /dev/null
+++ b/Custom_Templates/customer_templates/Gainsight University/_catalog_product_learning_paths.html.liquid
@@ -0,0 +1,32 @@
+
+ {% include "cards_learning_path_vertical" with learning_path %}
+
+ {% endif %}
+ {% endfor %}
+
\ No newline at end of file
diff --git a/Custom_Templates/customer_templates/Gainsight University/_certificates_info_column.html.liquid b/Custom_Templates/customer_templates/Gainsight University/_certificates_info_column.html.liquid
new file mode 100644
index 00000000..61adfaba
--- /dev/null
+++ b/Custom_Templates/customer_templates/Gainsight University/_certificates_info_column.html.liquid
@@ -0,0 +1,4 @@
+
+ {% include "certificates_verification" %}
+ {% include "certificates_metadata" %}
+
Are you interested in becoming a Gainsight Admin? We want to recognize your Gainsight training accomplishments with a tangible benefit: a Gainsight Associate Admin Certificate!
+
+ Why Get Certified?
+
+
+
Demonstrate your commitment to the Gainsight Admin learning journey
+
Increase your professional opportunities with a recognized and respected Gainsight certificate
+
Show the world your accomplishment by displaying the Gainsight certificate logo on your LinkedIn profile; we'll post it on your Gainsight Community profile as well
+
+
+ Qualifications
+
+
The Gainsight Associate Admin Certificate is for new Admins who are just starting their Gainsight Administration journey. It's also open to non-customers who are serious about learning Gainsight Administration and are ready to take the first step. The exam is designed to assess whether you have completed the introductory training and understood the basic concepts behind Gainsight CS application functionality.
+
Candidates should successfully complete the self-paced Gainsight Admin courses for NXT or possess the equivalent experience and knowledge prior to taking the exam. If you fail the exam, we recommend you review the course content.
+
+ Preparation
+
+
We strongly recommend completing the following courses before taking the exam. We also recommend hands-on practice with Gainsight. If you don't already have access to a sandbox or production instance of Gainsight, and you're serious about learning Gainsight administration, you may request access to a training environment
+ here.
+
Prerequisites: Web-based training courses listed above
+
Passing score: 85%
+
Registration fee: USD $70, plus applicable taxes as required per local law
+
Retake fee: Up to two free retakes are included with your initial purchase. We encourage you to review the course materials before using a second or third attempt.
+
Delivery method:
+
+
Unproctored exam delivered in an online environment.
+
Advance scheduling is not required; you can take the exam at any time.
+
The exam is currently available in English only.
+
+
Certificate Validity Period: this certificate is valid for 2 years. To renew your certificate, you must meet our
+ continuing education requirement. The Study Guide for the continuing education exam is available
+ here.
+
+
+ How to Take the Exam
+
+
+ The Level 1 exam is available to take at your convenience on Gainsight University. Click
+ here
+ to purchase and access the exam.
+
+
+ Retake Policy
+
+
+
Each exam purchase includes 2 free retakes.
+
Total number of attempts allowed: 3
+
+
+ Certificate Renewal
+
+
Your original certificate is valid for 2 years. To renew your certificate, you must meet our
+ continuing education requirement
+ once a year. Please review the
+ Study Guide
+ to prepare.
\ No newline at end of file
diff --git a/Custom_Templates/customer_templates/Gainsight University/_custom_page_certificates_info.html.liquid b/Custom_Templates/customer_templates/Gainsight University/_custom_page_certificates_info.html.liquid
new file mode 100644
index 00000000..7bf52e73
--- /dev/null
+++ b/Custom_Templates/customer_templates/Gainsight University/_custom_page_certificates_info.html.liquid
@@ -0,0 +1,144 @@
+
+
Administrator Credentials Path
+
+
+
+
+
LEVEL 1
+
Gainsight NXT Associate Admin Certificate
+
+
Exam fee: $70 USD*
+
Complete Admin self-paced training on Gainsight University
+
Complete a 36 question, multiple choice examination with a passing score of 85%
+
On passing the exam, receive an Associate Admin certificate and digital badge you can display on LinkedIn and other social media platforms
Complete End User self-paced training on Gainsight University
+
Complete a 32 question, multiple choice examination with a passing score of 80%
+
On passing the exam, receive a Gainsight End User certificate and digital badge you can display on LinkedIn and other social media platforms
+
+
Show more
+
+
+
+
+
+
+
Gainsight PX Level 1 Certificate
+
+
Exam fee: $70 USD
+
Complete PX self-paced training on Gainsight University
+
Complete a 32 question, multiple choice examination with a passing score of 80%
+
On passing the exam, receive a Gainsight PX Level 1 certificate and digital badge you can display on LinkedIn and other social media platforms
+
+
Show more
+
+
+
+
+
\ No newline at end of file
diff --git a/Custom_Templates/customer_templates/Gainsight University/_custom_page_certifications_credly.html.liquid b/Custom_Templates/customer_templates/Gainsight University/_custom_page_certifications_credly.html.liquid
new file mode 100644
index 00000000..af31c026
--- /dev/null
+++ b/Custom_Templates/customer_templates/Gainsight University/_custom_page_certifications_credly.html.liquid
@@ -0,0 +1,10 @@
+
+
+
+ Digital Credentials from Credly
+
+
+ {{ custom_page_content }}
+
+
+
\ No newline at end of file
diff --git a/Custom_Templates/customer_templates/Gainsight University/_custom_page_certifications_hero.html.liquid b/Custom_Templates/customer_templates/Gainsight University/_custom_page_certifications_hero.html.liquid
new file mode 100644
index 00000000..cf1a05b7
--- /dev/null
+++ b/Custom_Templates/customer_templates/Gainsight University/_custom_page_certifications_hero.html.liquid
@@ -0,0 +1,122 @@
+
+
+
+
+ {{ custom_page.headline }}
+
+
+ {{ custom_page.subheadline }}
+
+
+
+
+
+
+
+
+
\ No newline at end of file
diff --git a/Custom_Templates/customer_templates/Gainsight University/_custom_page_cs_credentials.html.liquid b/Custom_Templates/customer_templates/Gainsight University/_custom_page_cs_credentials.html.liquid
new file mode 100644
index 00000000..13c57e7c
--- /dev/null
+++ b/Custom_Templates/customer_templates/Gainsight University/_custom_page_cs_credentials.html.liquid
@@ -0,0 +1,40 @@
+
+
+
Administrator Credentials Path
+
+ {% for course in courses.in_catalog %}
+ {% if course.properties.cs_administrator_certificate_for_purchase == true %}
+
+ {% for course in courses.in_catalog %}
+ {% if course.properties.other_certificate_for_purchase == true %}
+
+ {% include "cards_credential" with course %}
+
+ {% endif %}
+ {% endfor %}
+
+
+
\ No newline at end of file
diff --git a/Custom_Templates/customer_templates/Gainsight University/_custom_page_pulse_credentials.html.liquid b/Custom_Templates/customer_templates/Gainsight University/_custom_page_pulse_credentials.html.liquid
new file mode 100644
index 00000000..5c9fc0f3
--- /dev/null
+++ b/Custom_Templates/customer_templates/Gainsight University/_custom_page_pulse_credentials.html.liquid
@@ -0,0 +1,136 @@
+
+
+
Pulse+: Customer Success Professional Credentials Path
+
+
+
+
+
Customer Success Manager Certified Professional
+
+
Complete CSM curriculum on the Pulse+ site
+
Complete 35 question examination with a passing score of 70%
+
On passing the exam, receive an CSM Certified Professional certificate and digital badge you can display on LinkedIn and other social media platforms
Customer Success Manager
+ Advanced
+ Certified Professional
+
+
Complete CSM curriculum on the Pulse+ site
+
Complete 54 question examination with a passing score of 70%
+
On passing the exam, receive an CSM Advanced Certified Professional certificate and digital badge you can display on LinkedIn and other social media platforms
Complete 44 question examination with a passing score of 85%
+
On passing the exam, receive an CS Leader Certified Professional certificate and digital badge you can display on LinkedIn and other social media platforms
Certified Customer Success Operations Professional
+
+
Complete CS Operations curriculum on Pulse+ site
+
Complete a 30 question examination with a passing score of 80%
+
On passing the exam, receive a CS Ops Certified Professional certificate and digital badge you can display on LinkedIn and other social media platforms
+
+{% include "messages" %}
+
+
\ No newline at end of file
diff --git a/Custom_Templates/customer_templates/Gainsight University/_header_minimal.html.liquid b/Custom_Templates/customer_templates/Gainsight University/_header_minimal.html.liquid
new file mode 100644
index 00000000..6b72cdb2
--- /dev/null
+++ b/Custom_Templates/customer_templates/Gainsight University/_header_minimal.html.liquid
@@ -0,0 +1,17 @@
+
+
+ {% if current_school.logo_url %}
+
+ {% else %}
+
+ {{ current_school.name }}
+
+ {% endif %}
+
+
+
+{% include "messages" %}
diff --git a/Custom_Templates/customer_templates/Gainsight University/_homepage_featured_courses.html.liquid b/Custom_Templates/customer_templates/Gainsight University/_homepage_featured_courses.html.liquid
new file mode 100644
index 00000000..e5503458
--- /dev/null
+++ b/Custom_Templates/customer_templates/Gainsight University/_homepage_featured_courses.html.liquid
@@ -0,0 +1,26 @@
+
+
+
+ {{ homepage.featured_courses_headline }}
+
+
+ {{ homepage.featured_courses_subheadline }}
+
+
+{% if courses.featured.any? %}
+
+ {% for course in courses.featured %}
+
+ {% include "cards_course" with course %}
+
+ {% endfor %}
+
+{% else %}
+
+
+ There are currently no featured courses available.
+
+
+
+{% endif %}
+
\ No newline at end of file
diff --git a/Custom_Templates/customer_templates/Gainsight University/_homepage_hero.html.liquid b/Custom_Templates/customer_templates/Gainsight University/_homepage_hero.html.liquid
new file mode 100644
index 00000000..3b25e271
--- /dev/null
+++ b/Custom_Templates/customer_templates/Gainsight University/_homepage_hero.html.liquid
@@ -0,0 +1,154 @@
+
+
+
+
+
+
+
+ {{ homepage.subheadline }}
+
+ {% comment %}
+
Don't know where to start? Watch the overview
+
Watch the Video
+
{% endcomment %}
+
+
+
+
+
+
+
+
+
+
\ No newline at end of file
diff --git a/Custom_Templates/customer_templates/Gainsight University/_homepage_ilt_certs_links.html.liquid b/Custom_Templates/customer_templates/Gainsight University/_homepage_ilt_certs_links.html.liquid
new file mode 100644
index 00000000..040ae5ec
--- /dev/null
+++ b/Custom_Templates/customer_templates/Gainsight University/_homepage_ilt_certs_links.html.liquid
@@ -0,0 +1,70 @@
+
+ {% include "cards_learning_path_vertical" with learning_path %}
+
+ {% endfor %}
+
+
+ {% else %}
+
+
+ {% t.empty %}
+
+
+
+ {% endif %}
+
\ No newline at end of file
diff --git a/Custom_Templates/customer_templates/Gainsight University/_messages.html.liquid b/Custom_Templates/customer_templates/Gainsight University/_messages.html.liquid
new file mode 100644
index 00000000..059fc568
--- /dev/null
+++ b/Custom_Templates/customer_templates/Gainsight University/_messages.html.liquid
@@ -0,0 +1,19 @@
+{% if messages.alert.size > 0 %}
+
+ {% include "courses_catalog" %}
+
+{% include "footer" %}
diff --git a/Custom_Templates/customer_templates/Gainsight University/certification-programs.html.liquid b/Custom_Templates/customer_templates/Gainsight University/certification-programs.html.liquid
new file mode 100644
index 00000000..84b1be7d
--- /dev/null
+++ b/Custom_Templates/customer_templates/Gainsight University/certification-programs.html.liquid
@@ -0,0 +1,108 @@
+{% comment %} skip-auth {% endcomment %}
+{% include "header" %}
+
+{% include "custom_page_certifications_hero" %}
+
+{% include "custom_page_cs_credentials" %}
+
+{% include "custom_page_pulse_credentials" %}
+
+{% include "custom_page_certifications_credly"
+ , custom_page_content: custom_page.content %}
+
+{% include "footer" %}
+
+
\ No newline at end of file
diff --git a/Custom_Templates/customer_templates/Gainsight University/commerce_cart.html.liquid b/Custom_Templates/customer_templates/Gainsight University/commerce_cart.html.liquid
new file mode 100644
index 00000000..2f75af33
--- /dev/null
+++ b/Custom_Templates/customer_templates/Gainsight University/commerce_cart.html.liquid
@@ -0,0 +1,7 @@
+{% include "header" %}
+
+
+ {% commerce_cart %}
+
+
+{% include "footer" %}
diff --git a/Custom_Templates/customer_templates/Gainsight University/commerce_catalog.html.liquid b/Custom_Templates/customer_templates/Gainsight University/commerce_catalog.html.liquid
new file mode 100644
index 00000000..00d5669b
--- /dev/null
+++ b/Custom_Templates/customer_templates/Gainsight University/commerce_catalog.html.liquid
@@ -0,0 +1,39 @@
+{% include "header" %}
+{% include "course_version_outdated_alert", courses: courses.in_catalog %}
+{% include "sub_navigation" %}
+
+
+
+
{{ catalog.headline }}
+
+ {{ catalog.subheadline }}
+ If you're a new Gainsight Admin, take our free introductory eLearning courses found here. Below is a list of our instructor-led, hands-on classes for Admins, which are paid offerings and offered approximately once a month. Customers often purchase the classes below as a package that is valid for 10 of the following 12 courses, but you can also register for classes a la carte.
+
+
+ Core (Recommended) Courses
+
+
+{% include "footer" %}
\ No newline at end of file
diff --git a/Custom_Templates/customer_templates/Gainsight University/faq.html.liquid b/Custom_Templates/customer_templates/Gainsight University/faq.html.liquid
new file mode 100644
index 00000000..127365cd
--- /dev/null
+++ b/Custom_Templates/customer_templates/Gainsight University/faq.html.liquid
@@ -0,0 +1,344 @@
+{% include "header" %}
+
+
+
+
Frequently asked questions
+
+
+
+
+
General Questions
+
+
+
+
+ {%
+ include 'faq_item',
+ question: "Can I get a test environment/training org for hands-on practice with the Gainsight CS product?",
+ answer: "Yes, you can request a training org by filling out this form or emailing us at training@gainsight.com."
+ %}
+ {%
+ include 'faq_item',
+ question: "Currently I don’t have a company email address, but I would like to go through the courses on Gainsight University. Can I get access?",
+ answer: "Yes, you can reach out to us at training@gainsight.com and we can give you access from the back-end."
+ %}
+ {%
+ include 'faq_item',
+ question: "Where do I start my CS training journey? Which courses do I need to take first?",
+ answer: "To learn how to use the Gainsight CS application, you can start your training at Gainsight University with the CS End User Training. If you are looking to learn how to administer the Gainsight CS application, then check out our Admin Training. If you are primarily interested in learning about Customer Success fundamentals and CSM skills, we recommend checking out pulseplus.gainsight.com which contains product-agnostic training and certificates."
+ %}
+ {%
+ include 'faq_item',
+ question: "Does Gainsight offer live training classes?",
+ answer: "Yes. For Gainsight CS Administrators, we offer recurring virtual instructor-led courses. The available courses are here."
+ %}
+ {%
+ include 'faq_item',
+ question: "My team needs (custom) live training/coaching to uplevel their CSM skills and/or help them transition into new CSM roles. Does Gainsight offer this type of training service?",
+ answer: "Gainsight partners with a specialized CS enablement partner to offer live custom CS training. Please contact training@gainsight.com for more information."
+ %}
+ {%
+ include 'faq_item',
+ question: "My team needs custom and/or live training on the Gainsight product(s). What options do we have?",
+ answer: "We offer a variety of options for live instructor-led (virtual or on-site) CS training for end users. Refer to this page for more information."
+ %}
+
+
+
+
+
+
Product Certifications
+
+
+
+
+ {%
+ include 'faq_item',
+ question: "Which courses do you recommend for Gainsight Associate Admin Certification?",
+ answer: "Please refer to this page where you can see the list of recommended courses for Level 1 admin certification, along with exam format and other details"
+ %}
+ {%
+ include 'faq_item',
+ question: "Is there any eligibility criteria OR who should be taking Gainsight CS Level 1 admin certification?",
+ answer: "The Gainsight Associate Admin Certification is for anyone who is starting their Gainsight Administration journey. There are no prerequisites."
+ %}
+ {%
+ include 'faq_item',
+ question: "How long is my Gainsight CS certificate valid for?",
+ answer: "All Gainsight product certifications are valid for 2 years. To renew your certifications, we offer Continuing Education Exams that address recent product updates."
+ %}
+ {%
+ include 'faq_item',
+ question: "When should I take the Gainsight NXT Level 3 Admin certification?",
+ answer: "We recommend you have at least 4-6 months of hands-on experience with the Gainsight CS application before attempting the NXT Level 3 Admin certification exam, along with completing the introductory eLearning and instructor-led hands-on training. We are also launching a Level 3 prep course soon."
+ %}
+ {%
+ include 'faq_item',
+ question: "Where can I view my certificate expiration date?",
+ answer: "Typically, you will receive an email confirmation with a PDF version of your certificate which displays the expiration date. If you accept a digital badge from Credly.com, you can also view the certificate expiration date in your Credly profile. If you don’t have access to these resources, you can email training@gainsight.com for assistance."
+ %}
+ {%
+ include 'faq_item',
+ question: "How can I change the email address associated with my profile on Gainsight University or Webassessor?",
+ answer: "If you still have access to these accounts, you can login and access your profile to make modifications. If you no longer have access to the email addresses that are tied to your accounts, we can make the changes for you by emailing training@gainsight.com."
+ %}
+ {%
+ include 'faq_item',
+ question: "I haven’t received my Credly digital badge yet. Who should I contact?",
+ answer: "Please allow us 1 week after earning a new certificate to send the Credly badge offer. If it’s been more than a week, you can email training@gainsight.com for assistance."
+ %}
+ {%
+ include 'faq_item',
+ question: "How can I renew my Gainsight product certificates?",
+ answer: "We offer Continuing Education Exams (CEE) to renew your product certificates for 1 more year. The CEE’s are short, open book, and non-proctored. These exams contain multiple choice questions about recent product release updates."
+ %}
+ {%
+ include 'faq_item',
+ question: "How can I register for a Level 2 Admin Exam?",
+ answer: "To register and pay for the Reports and Dashboards and Journey Orchestrator and Surveys Level 2 exams, visit the following link: https://www.webassessor.com/gainsight"
+ %}
+ {%
+ include 'faq_item',
+ question: "Once I’m registered for a Level 2 Exam, how do I schedule my exam date?",
+ answer: "Once you have registered for your exam in Webassessor, you can schedule your exam’s date and time in Calendly using the following links:
"
+ %}
+ {%
+ include 'faq_item',
+ question: "Can I use my existing CS training org to take the Level 2 exams?",
+ answer: "No. We will provide you with an org at the start of your exam time that has the necessary data and configurations to support the exam."
+ %}
+ {%
+ include 'faq_item',
+ question: "What should I do if I accidentally launched my exam before the start date and time?",
+ answer: "You can close the browser window and the timer will stop. Once you are ready, you can launch the exam again and the timer will resume. If you run into any issue, please email training@gainsight.com."
+ %}
+ {%
+ include 'faq_item',
+ question: "How many free retakes are included in the purchase/registration of each exam?",
+ answer: "This may vary depending on the exam. As an example, the Level 3 Admin exam includes 1 free retake. More information is available here."
+ %}
+ {%
+ include 'faq_item',
+ question: "How can I reschedule my exam?",
+ answer: "The Level 1 Associate Admin exam, CS End User exam, and PX Level 1 exam do not need to be scheduled and can be taken at your convenience. The Gainsight Admin Level 3 exam is proctored, and rescheduling must occur 72 hours in advance to avoid a $50 cancellation fee. Please login to your Webassessor profile to reschedule your exam. For Admin Level 2 practical exams, please contact training@gainsight.com for assistance with rescheduling."
+ %}
+ {%
+ include 'faq_item',
+ question: "Can I see the full results (questions and answers) of my exam?",
+ answer: "The answer depends on the exam, but typically we don’t share all of the questions and answers for higher stakes exams (e.g. Gainsight Admin Level 3) to protect the integrity of the exam. If you have questions about what you missed or concerns about the accuracy of a test item, please contact training@gainsight.com."
+ %}
+
+
+
+
+
+
Admin Instructor-led Training
+
+
+
+
+ {%
+ include 'faq_item',
+ question: "What is a Virtual Instructor-Led Training (VILT) session?",
+ answer: "A Virtual Instructor-Led Training (VILT) session is an online course delivered in real-time by an instructor. Participants can interact with the instructor and other attendees, similar to an in-person classroom environment."
+ %}
+ {%
+ include 'faq_item',
+ question: "How do I register for a VILT session?",
+ answer: "You can register for a VILT session by visiting our calendar on Gainsight University, selecting your preferred course, and following the registration process."
+ %}
+ {%
+ include 'faq_item',
+ question: "What are the technical requirements for attending a VILT?",
+ answer: "You will need a stable internet connection, a computer or tablet preferably with a secondary monitor for easier multitasking with a web browser, audio capabilities (microphone and speakers or headset), and ideally a camera to support video interaction. Details will be provided in your registration confirmation if specific software is required."
+ %}
+ {%
+ include 'faq_item',
+ question: "How do I access the VILT session once registered?",
+ answer: "After registering, you will receive a confirmation email with details on how to log into the session. This will typically include a link to the virtual classroom and login instructions."
+ %}
+ {%
+ include 'faq_item',
+ question: "What should I do if I haven’t received my confirmation email or login details?",
+ answer: "If you haven’t received your confirmation email or login details, please check your spam/junk folder. If you still cannot find it, contact our training team at training@gainsight.com."
+ %}
+ {%
+ include 'faq_item',
+ question: "Can I test my setup before the VILT session?",
+ answer: "Yes, we recommend testing your setup beforehand to ensure everything works properly. Instructions and a link to a test session will usually be provided in the confirmation email."
+ %}
+ {%
+ include 'faq_item',
+ question: "What happens if I miss a session?",
+ answer: "If you miss a session, please contact the training team. Typically, you can either access the session recordings or attend the next scheduled session. For additional details, reach out to training@gainsight.com."
+ %}
+ {%
+ include 'faq_item',
+ question: "Is there any pre-work required for the VILT session?",
+ answer: "Some VILT sessions may require pre-work. For instance, the Data Management course encourages you to install CyberDuck. Additionally, for the core Admin courses, it is strongly recommended that you complete our elearning courses: Admin - Foundation, Admin - Data Management, Admin - Rules Engine, and Admin - Journey Orchestrator to better prepare for the live sessions. You can access the recommended eLearning courses here. Please check the specific course registration pages for detailed pre-work requirements."
+ %}
+ {%
+ include 'faq_item',
+ question: "How can I interact with the instructor during the session?",
+ answer: "You can interact with the instructor using various tools available on the virtual platform, such as chat, raise hand features, or directly speaking via your microphone."
+ %}
+ {%
+ include 'faq_item',
+ question: "Will I receive any materials or handouts for the session?",
+ answer: "Yes, relevant materials and handouts will be provided either before or during the session. These may be sent via email or available for download within the virtual classroom."
+ %}
+ {%
+ include 'faq_item',
+ question: "Will the session be recorded and shared?",
+ answer: "Yes, sessions are recorded and shared with participants once the session is completed. All paid sessions should not be shared with non-participants."
+ %}
+ {%
+ include 'faq_item',
+ question: "How can I ask questions after the VILT session is over?",
+ answer: "You can email any follow-up questions to training@gainsight.com or use the Beginner Admins in Training community forum or other relevant categories. Details will be shared during the session."
+ %}
+ {%
+ include 'faq_item',
+ question: "Are there any assessments during VILT sessions?",
+ answer: "Assessments may be included in VILT sessions depending on the course. These typically consist of quizzes and other activities designed to reinforce learning. Please note that these assessments are not recorded and do not serve as a basis for certification."
+ %}
+ {%
+ include 'faq_item',
+ question: "Can I get a certificate after completing the VILT session?",
+ answer: "While we do not offer certificates for completing VILT sessions, we provide a comprehensive Admin Certification program. You can find more details here."
+ %}
+ {%
+ include 'faq_item',
+ question: "What is the policy for cancellations or rescheduling?",
+ answer: "We offer options for both cancellation and rescheduling. For each session you’re registered for, you’ll find an “Unregister” button. If you need to change your registration, click the unregister button then choose another session from those available in the right panel. For cancellation information, please refer to the specific course details or contact our training team at training@gainsight.com."
+ %}
+ {%
+ include 'faq_item',
+ question: "What should I do if my coupon code is not working?",
+ answer: "If your coupon code is being recognized as invalid, please contact training@gainsight.com for assistance. It may mean the coupon has been redeemed the maximum allotted times, or it has expired."
+ %}
+ {%
+ include 'faq_item',
+ question: "Where can I perform the hands-on exercises?",
+ answer: "We provide a training org to each participant during the training session. This test environment allows you to carry out all of the hands-on exercises and fully participate in the live sessions."
+ %}
+ {%
+ include 'faq_item',
+ question: "How long does the training org last? Will I be able to continue practicing after the training sessions?",
+ answer: "The demo environment is good for 60 days from the date of creation (which is usually the week before any given training session). A pop up in the demo environment will let you know when your org is close to expiring. If you need more time, you can reach out to training@gainsight.com to request an extension."
+ %}
+ {%
+ include 'faq_item',
+ question: "Who should I contact for additional support or questions?",
+ answer: "For any additional support or questions, please contact our training team at training@gainsight.com"
+ %}
+
+
+
+
+
+
+
+{% include "footer" %}
+
+
+
+
\ No newline at end of file
diff --git a/Custom_Templates/customer_templates/Gainsight University/forgot_password.html.liquid b/Custom_Templates/customer_templates/Gainsight University/forgot_password.html.liquid
new file mode 100644
index 00000000..3d65513f
--- /dev/null
+++ b/Custom_Templates/customer_templates/Gainsight University/forgot_password.html.liquid
@@ -0,0 +1,25 @@
+
+
+ {% include "header_minimal" %}
+
+
+
+
+
diff --git a/Custom_Templates/customer_templates/Gainsight University/gainsight-certification-programs.html.liquid b/Custom_Templates/customer_templates/Gainsight University/gainsight-certification-programs.html.liquid
new file mode 100644
index 00000000..01139ab5
--- /dev/null
+++ b/Custom_Templates/customer_templates/Gainsight University/gainsight-certification-programs.html.liquid
@@ -0,0 +1,191 @@
+{% comment %} skip-auth {% endcomment %}
+{% include "header" %}
+{% include "custom_page_certifications_hero" %}
+
+{% include "custom_page_certificates_info" %}
+
+{% include "custom_page_cs_credentials_info" %}
+
+{% include "custom_page_certificate_full_details" %}
+
+{% include "footer" %}
+
+
\ No newline at end of file
diff --git a/Custom_Templates/customer_templates/Gainsight University/gainsight-nxt-admin-certificate.html.liquid b/Custom_Templates/customer_templates/Gainsight University/gainsight-nxt-admin-certificate.html.liquid
new file mode 100644
index 00000000..3109ebd4
--- /dev/null
+++ b/Custom_Templates/customer_templates/Gainsight University/gainsight-nxt-admin-certificate.html.liquid
@@ -0,0 +1,86 @@
+
+{% include "header" %}
+
+{% assign full_desc = "
+
Gainsight Certified Administrator for NXT: Level 3
+
Are you managing your Gainsight NXT instance, creating rules, automating functionality, building reports and responsible for the overall maintenance of your Gainsight implementation? It’s time to validate your skill set by becoming a Certified Gainsight Administrator!
+
Why Get Certified?
+
+
Join an elite Gainsight professional network and engage with the largest, most innovative customer success community in the world
+
Demonstrate your skills are up to date with innovations across the Gainsight platform
+
Achieve greater ROI from your Gainsight investment by maximizing use of key features & driving better outcomes
+
Increase your professional opportunities with a recognized and respected certification
+
Display the Gainsight certification logo on your LinkedIn profile; we'll post it on your Gainsight Community profile as well
+
+
Qualifications
+
Candidates are encouraged to complete all of the Gainsight Administrator courses for NXT, and have a minimum of 6 months of hands-on experience as a Gainsight Administrator prior to attempting the exam. Please note, only one attempt and one retake are allowed per 6 month period.
If you're an Administrator for Gainsight Salesforce Edition, listen to this 30-minute recording of what's different between Salesforce Edition and NXT.
+
+
If you have additional questions, please feel free to check out our FAQs.
References: No hard-copy or online materials may be referenced during the exam
+
Passing score: 70%
+
Registration fee: USD $300, plus applicable taxes as required per local law
+
Retake fee: One (1) free retake
+
Delivery options:
+
+
Proctored exam delivered in an online proctored environment.
+
Onsite at a testing center based on Kryterion availability. (Testing appointments are generally available every day except for major holidays, and depending on proctor availability.)
+
You may cancel or reschedule an exam through our Webassessor portal with no additional fee, up to 72 hours prior to your scheduled exam time.
+
No Shows, Cancellations and Reschedules within 72 hours of your scheduled exam time will incur an additional fee or the forfeiture of your exam fee all together.
+
Test fees, vouchers or coupons used to pay for the exam will not be refunded for sessions canceled without giving proper notice.
+
The exam is currently available in English only.
+
+
Certificate Validity Period: this certificate is valid for 2 years. To renew your certificate, you must meet our continuing education requirements described here.
+
+
How to Take the Exam
+
Gainsight has teamed with Kryterion to provide remote online testing.
+
+
Click the orange 'Get Certified' button to be redirected to Webassessor, where you’ll create a secure test-taking account.
+
Click the 'Create New Account' link in the upper right corner of the form and follow the instructions.
We currently offer level 2 certification for two areas: Horizon Reports & Dashboards, and Journey Orchestrator and Surveys. Both are practical exams that require you to login to a Gainsight instance and complete a variety of configurations. See below for more information about how to prepare for each topic.
+
General Qualifications
+
Candidates should successfully complete the Gainsight Administrative courses for NXT, or possess the equivalent experience and knowledge prior to taking the exam. We recommend candidates have a minimum of 1 - 2 months of hands-on experience as a Gainsight Administrator prior to attempting the exam. Please note only one attempt and one retake are allowed per 2 month period.
+
How to Take the Exam
+
Gainsight has teamed with Kryterion to provide remote online testing.
+
+
Click the orange 'Get Certified' button to be redirected to Webassessor, where you’ll create a secure test-taking account.
+
Click the 'Create New Account' link in the upper right corner of the form and follow the instructions.
+
+
Retake Policy
+
+
Each exam purchase includes 1 free retake.
+
Total number of attempts allowed: 2
+
2nd attempt allowed after: 1 month
+
+
Reports & Dashboards
+
Do you support your organization by building and managing Reports & Dashboards in Gainsight NXT? Are you interested in validating your skills as you progress toward the Level 3 certification? Then this certification is for you!
Hands-on practice with report building and dashboard configuration (see exercises here and request a training environment from training@gainsight.com if you don’t have Gainsight access)
+
Take our instructor-led training on Reports & Dashboards [announcing new courses for 2024 soon!]
+
We recommend at least 1 - 2 months of Gainsight experience prior to taking the exam.
+
+
We strongly recommend completing the following courses before taking the exam. We also recommend hands-on practice with Gainsight. If you don't have access to an instance of Gainsight, and you're serious about learning Gainsight Certified Administration, you may request access to a training environment here.
+
Exam Format
+
+
Content: Practical exam tests your knowledge and familiarity with Gainsight NXT Reports and Dashboards (Horizon Analytics) functionality. You will be asked to create 6 reports, add them to a dashboard, and configure a variety of options such as global filters, pivot, and drill down views for those reports. You will also be asked to manage the user permissions for a Dashboard.
+
Time allotted to complete the exam: 8 hours
+
References: documentation and training materials may be utilized
+
Passing score: 85%
+
Registration fee: USD $125, plus applicable taxes as required per local law
+
Retake fee: One (1) free retake
+
Delivery options:
+
+
Online only and must be scheduled with assistance from the Gainsight Education team. Test is not proctored.
+
The exam is currently available in English only
+
+
Certificate Validity Period: this certificate is valid for 2 years. To renew your certificate, you can log in into your webassessor account and register here. Please review the Study Guide to prepare.
+
+
Journey Orchestrator & Surveys
+
Do you support your organization by building and managing JO Programs & Surveys in Gainsight NXT? Are you interested in validating your skills as you progress toward the Level 3 certification? Then this certification is for you!
+
Preparation
+
+
Important Note: All Admin certification levels and exams are being updated to reflect the new Dynamic Programs functionality by March 1, 2024.
Hands-on practice with program and survey configuration and email template set up. (see exercises in courses above and request a training environment from training@gainsight.com if you don’t have Gainsight access)
+
Take our instructor-led hands-on Admin training on Journey Orchestrator (strongly recommended)
+
Take our instructor-led training on Surveys [announcing new courses for 2024 soon!]
+
We recommend at least 1 - 2 months of Gainsight experience prior to taking the exam.
+
+
We strongly recommend completing the following courses before taking the exam. We also recommend hands-on practice with Gainsight. If you don't have access to an instance of Gainsight, and you're serious about learning Gainsight Certified Administration, you may request access to a training environment here.
+
Exam Format
+
+
Content: Practical exam tests your knowledge and familiarity with Gainsight NXT Journey Orchestrator & Surveys functionality. You will be asked to create a Program, Survey, and Email Templates, and configure a variety of options such as tokenized fields, translation options, wait timers, display logic, etc.
+
Time allotted to complete the exam: 8 hours
+
References: documentation and training materials may be utilized
+
Passing score: 85%
+
Registration fee: USD $125, plus applicable taxes as required per local law
+
Retake fee: One (1) free retake
+
Delivery options:
+
+
Online only and must be scheduled with assistance from the Gainsight Education team. Test is not proctored.
+
The exam is currently available in English only
+
+
Certificate Validity Period: this certificate is valid for 2 years. To renew your certificate, you can log in into your Webassessor account. Please review the Study Guide to prepare.
+
+{% include "footer" %}
diff --git a/Custom_Templates/customer_templates/Gainsight University/training_event_preview.html.liquid b/Custom_Templates/customer_templates/Gainsight University/training_event_preview.html.liquid
new file mode 100644
index 00000000..1645bc57
--- /dev/null
+++ b/Custom_Templates/customer_templates/Gainsight University/training_event_preview.html.liquid
@@ -0,0 +1,10 @@
+{% include "header" %}
+
+
+ {% include "training_event_preview_desktop_view", training_session: training_event %}
+
+
+ {% include "training_event_preview_mobile_view", training_session: training_event %}
+
+
+{% include "footer" %}
diff --git a/Custom_Templates/customer_templates/Gainsight University/training_events.html.liquid b/Custom_Templates/customer_templates/Gainsight University/training_events.html.liquid
new file mode 100644
index 00000000..c218de50
--- /dev/null
+++ b/Custom_Templates/customer_templates/Gainsight University/training_events.html.liquid
@@ -0,0 +1,112 @@
+{% include "header" %}
+{% include "sub_navigation" %}
+
+
+
+
+ Paid Training
+
+
+ Listed below are the Training Events that you've purchased. If you have not registered yet, select the Session date(s) to secure your seat in class. To browse our instructor-led training, click here.
+
+
+
+ {% include "training_events_filter" %}
+
+
+
+
+ {% include "training_events_sidebar_filters" %}
+
+
+ {% include "training_events_index" %}
+
+
+
+{% include "footer" %}
+
+
+
+
\ No newline at end of file
diff --git a/Custom_Templates/customer_templates/Gainsight University/training_session.html.liquid b/Custom_Templates/customer_templates/Gainsight University/training_session.html.liquid
new file mode 100644
index 00000000..5b78b834
--- /dev/null
+++ b/Custom_Templates/customer_templates/Gainsight University/training_session.html.liquid
@@ -0,0 +1,10 @@
+{% include "header" %}
+
+
+ {% include "training_session_desktop_view" %}
+
+
+ {% include "training_session_mobile_view" %}
+
+
+{% include "footer" %}
diff --git a/Custom_Templates/customer_templates/Gainsight University/training_session_attendance.html.liquid b/Custom_Templates/customer_templates/Gainsight University/training_session_attendance.html.liquid
new file mode 100644
index 00000000..e6a0ec1c
--- /dev/null
+++ b/Custom_Templates/customer_templates/Gainsight University/training_session_attendance.html.liquid
@@ -0,0 +1,43 @@
+{% include "header" %}
+
+