Notes for some companies.

CustomerNotes/Walmart/Walmart.md

@@ -708,3 +708,51 @@ TODO: Test if a course can be accessible outside of Northpass without it being a
   * Sara is no longer working on the Spark side
   * Frank is drowning in gif work and they need help
   * Norm to ask if we can replace him.
+
+## 10/10/2023
+
+### Metrics Reporting Meeting
+
+*Background:*
+
+* Patrick Duffy - Drivers Ops
+* "My Metrics" for driver metrics
+* Spark was started 5 years ago.
+* Currently revamping all of MyMetrics programs
+* Want to understand how MyMetrics intersects with Resource Center
+
+*What they want to see differently*
+
+* Goal is to decrease number of clicks for Drivers
+* App experience has brief description of every metric and the value
+* Link that goes between individual metric
+* Metrics include:
+  * Dropped Trips
+  * Accepted Offers
+  * Customer Rating
+  * On time Arrivals
+  * (Shopping Metrics) - Items Found
+* "4 Total trips, Learn more about your metrics >" --> This would link to Resource Center
+  * Currently links to website
+  * Website is for prospective and new drivers, not active
+  * Want to link to RC, which is for existing drivers
+* Current metrics will stay in the app. Those are not moving.
+* They just want to show the definition of the metrics in the RC.
+* They keep bringing up "landing pages". What else do they want on the landing pages?
+* Two versions:
+  * Short term - expanded definition with metric rules and exceptions
+  * Long term - increased transparency, what went into their calculation.
+    * If 40%, what went into and affected the 40%.
+* Possible Flows:
+  * MyMetrics > click "see definition" > [utilize context aware mechanism] click "Done" at bottom
+  * MyMetrics > click "see definition" > include box that says "click here to go back or click below to see other definitions."
+* Issues:
+  * Major pain point is lack of understanding of MyMetrics
+  * Drivers complain about definitions of metrics
+* Kaitlyn: a few avenues for solutions
+* TODO: Ask Rob if Walmart engineering is needed for deep linking to activities. They claim they need to do that.
+* How does Pat update MyMetrics page and content?
+  * Looking for a January release
+  * This would be a big overhaul
+  * They are providing avenues and solutions to leadership
+  * Ece to be managing front end and back end dependencies.