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Luminate Templates, notes for walmart, Crayon changes.

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Norm Rasmussen
2023-06-14 17:30:03 -04:00
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CustomerNotes/Walmart.md
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@ -492,7 +492,7 @@ Another thing they noticed was the video player was a bit wonky. Course: tips fo
They are seeing a double overlay of play buttons and +/- 10. Franklin is on iPhone 14.
Charlie couldn't replicate. Franklin didn't notice it happening on all videos.
TODO: Ask Cam for an update on all the cover images and gifs in a single zip file. Whatever he has named the file is
DONE: Ask Cam for an update on all the cover images and gifs in a single zip file. Whatever he has named the file is
okay.
## 06/07/2023
@ -501,3 +501,33 @@ okay.
* Next month's will go out on the 30th.
TODO: Work with Cassie before the 30th to get SCORM versions decoupled.
## 06/14/2023
### Analytics Discussion
Adoption:
* They would like to see comparing across categories
* Course Filtering & selections
* Breakdown of the values per course.
* Categories = categories are what they enter in the backend. Front end: "metrics" is a category.
Search:
* For b & c how are drivers using the search - how often
* They are trying to see - if a driver goes into a search, and then finds the article they need, are they continuing on
and then still calling support?
* Rob thinks those are two metrics. How effective is search? How many times do they need to search before finding what
they are looking for. Second, how effective is the content and/or are they contacting support?
* Time stamps and Driver IDs for search results.
* Rob: wondering if we can have a mapping for support issue types
* Travis: "The other piece, gauging effectiveness of our search keywords"
* Search results really need to be exported and brought to Spark because we have no identification data at all.
Enrollment:
* I believe enrollment means start attempt rate.
* They want to know what resources they have selected.
* So what is the difference between the adoption and enrollment?
* Travis: Overall enrollment (300k), then down a level of who has entered into a category, and then into an activity.