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Emergency script for Anthology that was abanonded. CSV updates. HackerRank notes

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Norm Rasmussen
2024-02-01 16:09:29 -05:00
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CustomerNotes/HackerRank/HackerRank.md
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@ -80,3 +80,22 @@ Alaina:
* The id could be "wrong" - that means they aren't a full customer.
* SFDC Id could be coming from the HR db.
* Accounts wouldn't typically have an ID until they become a customer. Which means they wouldn't be in any other system.
## 2/1/2024
### Product Academy Discussion
Looking for an all-in-one AI feature set. Currently using Camtasia and use the AI voice over.
Also using scriptify to create the AI audio. Then they stitch it into Camtasia and create the course in Northpass.
Looking for best practices for using Northpass.
I told them to audit their courses and ensure they are aligned with the audience that should be using this content. In
addition, to leverage heap and ChurnZero to create trigger-based learning. So if a metric for the team is to see an increase
in product feature adoption, they should share course links to learners whose page views on that feature is below a certain
threshold.
They also asked what differentiates Northpass from it's competitors. Why are we better, why do people choose us?
I told them customizable nature and connectivity are the reasons prospects choose us, citing the custom ChurnZero integration
that we created exclusively for them.