Meeting Notes for Mattr, and a few others.

CustomerNotes/Skuid.md

@@ -302,3 +302,35 @@ No risk in the renewal from Anna.
 * She has some people that are both in the employee and customer academy and wants to sync up their progress and
     courses.
  FEAT: Mark as complete button. Bonus: mark as 50% complete.
+
+## 08/31/2023
+
+### Analytics Discussion
+
+#### Attendees
+
+    - Jackson Alexander - VP of Product (design, management, engineering, growth team)
+    - Anna Wiersema - Enablement
+    - Matt Brown
+      just put in
+      his notice!
+
+#### Notes
+
+    - Skuid has been around 10 years but they are actually early in the journey of being more data informed.
+    - Not great at making a direct connection between Skuid Skool and its impact on growth and churn, etc.
+    - They need to ensure the data connection is there.
+    - Heap to measure adoption and enablement in Product
+    - Big Project this year to bring in multiple data sources into Salesforce to measure account health.
+    - Num Licenses, page views, taking courses, are they building on Skuid
+    - CS uses the data to measure trends
+    - New Use Cases, not letting projects sit
+    - Customers also use their services team as staff augmentation <-- But they want to move away from this.
+    - Good mix of ARR but don't want their clients to be dependent on the services team
+    - Goals: Increase Champions and Builders in active user base
+    - "Anna is amazing, but a team of one. Our pace of growth and content creation is limited."
+    - Jackson - last mention: One of their challenges is bringing the right user information together because they don't
+      exactly have a universal ID across all their systems. The Identity is owned by Salesforce, so its hard to connect
+      or see a single user's data across all data sources.
+    - They are using a data lake, but its limited due to what Salesforce is willing to expose. Heap is only a few years
+    old and some older versions that don't even had Heap installed.