G2 Notes. Small other items

CustomerNotes/Notabene/Notabene.md

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+# Notabene
+
+## 11/6/2023
+
+### Poor Implementation Discussion
+
+Main woman (Lana) is tough - rough around the edges
+Lana, Head of Regulatory Compliance
+Abi Bryan Spolar, Head of Customer Success
+
+Patrycja's main POCs: Catarina, Sacha, Lisa.
+
+Lana let Catarina lead
+
+Current Feelings:
+
+* Too many workarounds
+* Everything is a band-aid
+* Sales said they could do things, but didn't realize how manual it was.
+
+Catarina's List:
+
+* Associating payment link to Learning Paths. Learning Paths don't have properties so we have an LP with an empty course?
+  This seems odd
+* Learners blocked:
+  * After internal launch and QA, majority of employees didn't get to cert page because they would get stuck on last course.
+  * LP has 3 courses, last module of 2nd course.
+  * Blank milestone was likely the issue. But now can only test post-launch or personal emails.
+  * Seeing differences between different learners, legacy courses, etc.
+  * Teach them how to reset course progress
+* Video lag - difference between video and audio. Image and audio are not lined up. Outside of Northpass, this is not an
+  issue.
+  * Patrycja mentioned to re-upload the asset, but that didn't help.
+    * Name of video that caused issue: Module 6 of Foundations and Module 1 of Advanced
+
+Journey:
+
+* Landing page on Notabene website for the certification
+* Gateway to Northpass - this is the first thing they see
+* You give information even to take the free cert/course
+* If you're a customer, you would see free stuff --> This is a different journey
+* Upon signing, they begin onboarding playbook. Different CS packages & levels of training and what sort of support.
+* Signature -> Welcome email -> Low touch can sign themselves up relevant for their package + free stuff
+* Signature -> Welcome email -> CS Packages & link for certification
+* Abi: only other thing is the ability to purchase additional training as they move through their journey.