removed projects & added kitman

CSMInterviews.md

@@ -31,6 +31,7 @@ Catalyst for CS with client
 
 # Interview with Matt
 
+
 Works at Proliant
 The software "leaves a lot to be desired"
 Doesn't have good developers and it goes offline a few hours each day
@@ -66,3 +67,42 @@ After that would contact Service Support Specialist, or his manager
 
 ## Questions for me?
 One question - what would I say is the biggest challenge? - Punching above our weight class
+
+# Interview with Egypt
+
+Meeting at 4:30pm on 7/12/2022
+Showed up on time
+Opened with "I love that you have a sense of humor" and aligned
+Brought up her mother who taught her how to be better and help more people
+Ambitious, so went for the best hospital in NJ
+Was in control of success or failure of nurse candidates
+"It all comes down to the patient experience"
+Job was to make sure nothing fell through the cracks for the patients
+
+Now works in corporate and has a steady in-office job
+
+Accountability is so important, would apologize for the issue
+Ask if they have submitted tickets, if anything has already been done
+Actionable goals for the client 
+Fall back on the team
+** Needs some training on self-resources, google **
+Would troubleshoot in the manual
+Check scope of practice 
+
+Was thinking about going to law school
+She loves helping, which is why she went to healthcare
+Thinks she is a great facilitator and thrives in the background
+Found her niche in healthcare
+Good at communicating
+
+Wants more control of the customer experience
+
+## Questions for Me 
+
+Wants to know about the software - what tiers do we have available?
+What sorts of fires do we put out?
+How many clients do you manage?
+How have you or what have you learned is the best approach for when a client comes up for renewal?
+Curious to know about work life balance - am I satisfied?
+Looking back at the time on Northpass, what would have I told new hire me?
+