Reorged notes, ready for the next step. Glassdoor notes. Some small script changes.

CustomerNotes/RecastSoftware/RecastSoftware.md

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+# Recast Software
+
+## Launch style
+
+Chris is main POC for content
+Tech stack manager for user manager
+Alison is Chris' back up
+
+End of Q3 Launch, maybe a soft launch?
+Moving to Vegas, 2 weeks gone in - August 22-Sept 5
+
+* Content:
+5-7 courses, completely thought out with quizzes etc
+Each course to a different audience
+No certification just yet - worry about it later.
+Can we MVP launch by September 1?
+Primary objective is solid courses, showing off Recast's top tools
+Can QA team test in a shorter time period? Currently, 2 weeks
+Advocacy program is key customers, a larger base with more than just the academy
+There will also be an internal team - SEs for technical, Marketing for branding etc,
+
+For design - chris is going to have a design brief with the marketing team for a kick-off
+Alison out week of July 11th
+
+Question: discussed during sales process, badges and points
+Back fill badges
+
+* [ ] Test Todo
+
+* [X] Send ticket for font changes
+[X] Northpass ACademy Dashboard Personalized Copy, same as NP Academy
+[X] Keep learning path card formatting, scroll left to right
+[X] Calendar - does Recast have an embeddable calendar? Feed is okay instead of calendar replicate Northpass academy calendar
+Chris to provide blog feed
+DV featured courses should have description short description
+remove events leave or remove column
+main page links up top like swift
+
+RTE within course viewer not picking up font change
+
+## 11/15/2022
+
+* Chris to grab screenshots from all the videos that are to be uploaded to Wistia for the non-video.
+* Going live tomorrow - 11/16
+* 14 out of the 29 people responded to Recast saying they want to be registered and part of the academy.
+* Chris will send out beta test questionnaire
+* After he finished everything, he realized that the nature of the software (which isn't exciting, but necessary), is quite boring which means the courses can get a bit boring.
+* After this beta, we will find out if his learners love the academy or not. "It's better than documentation"
+* Hard & Full launch of the academy on December 5th.
+* Logic for december 5th? December becomes a very slow season for tech industry
+  * They have a number of initiatives company wide
+  * Conflict between deadlines and they don't want to take away from those initiatives
+  * Email that will correspond with another campaign in the company
+*Zero State Messages*
+* If someone has no courses or LPs - what should the zero state message be?
+* Should we hide the sub nav option is there are no LP's available?
+* Chris to talk to Marketing about what would be best for zero states.
+
+*Other Items from Chris:*
+
+* He wants to separate intstructors for ILTs and Courses. Why?
+  * One of his instructors does a review course, but they don't have any webinars right now, but wanted to make it look more full. Not bare bones.
+  * The problem for Recast is that the people who do webinars are not part of their company. So giving them manager access is a bit concerning.
+* Working with IT guy on DNS items. His guy made all the changes (roughly 30 min ago) but Northpass still says pending.
+* He couldn't add the TXT record because of string length, he just left it as "recastsoftware". Max length = 1024, Provider =
+* TTL is one hour, so it could take some time.
+
+## 01/17/2023
+
+### Certs, Salesforce, Future
+
+Stacy Nwokochah - CS Ops, role is new and she has only been there 6 months.
+
+This quarter goals:
+
+* 8 courses need to be completed - in a LP
+* At the end of that, big exam, learners must pass with a certain score
+* Certification!
+
+Deadline: Chris will have courses/LP done by third week of April. Must be done by April 30th.
+Announcement: April 30th.
+
+They also want to track certs, share on linkedin, etc.
+
+Stacy: Salesforce Integration, wants to use ChurnZero too.
+
+Other: Chris giving a webinar "Quick Start Guide for the Academy". He will be teasing Certs and LPs in the webinar. He will show the UI for a learning path and other random objects. If we can have anything ready to show regarding Certs, that would be helpful. The webinar is Next Thursday January 26th.
+Ideally, the cert will show that the learner is "Right Click Certified".