24 lines
883 B
Markdown
24 lines
883 B
Markdown
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# Notes on Offiste + Pulse 2024
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## Offsite
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*CSM/Project Manager Role*
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* Example from CS CSM:
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* GS: "We just had a meeting and showed them the risk management framework! They will start using it."
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* 2 months later
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* Client: "Yeah we never implemented it."
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* CS is facing similarity to other products trying to self-serve.
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## Future of CS
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* Most popular selection was 1 CSM and 1 CSSC
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What do we know works?
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* Missed that slide
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We need to decouple CS from the other Emerging Products. Right now, CS is the focal point and "leader" for the multi-product customer. How can we change that so the appropriate product is the leader?
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Scorecards for CE Data. Community first-pass MVP Example:
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* Number of contacts that have registered for Community
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* Number of Questions or Articles they have generated
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* Number of Product Ideas that they are submitting on behalf of that client.
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