Bolt engineers sent video of what the in-app training looks like, but the drivers see the category of the course. However, the course category is just for Doris. The drivers should not see the category on the course overview page.
DONE: Hide category from course overview page.
Doris also getting asked about the in-app learning launch.
She asked about Crowdin - a translation service. Do we have an integration?
TODO: Research a Crowdin integration. Ask Vera what her workflow is like.
## 12/8/2022
### Prep for QBR
The issue from Joonas, all in African Market. Mostly in Nigeria. Azerbaijan, SA, Tunisia, etc.
The recording is from someone who actually came to the hub and recorded their screen. What Bolt can see is the attempts which will show/not show if people are completing or having trouble.
From launch, 5 people have not completed it.
They were validating training vs no training in each markets. Acceptance rates and reviews are lower for those who haven't completed training.
This pilot is the first time we are able to test training within the app.
Non-Trainees have to figure out the system on their own. Trainees are told to accept everything, and so their acceptance rates are higher.
Non-Trainees ask other users, i.e veterans, and have more street smarts and therefore earn more than people who take the training.
To better grasp the content:
* They took this content themselves, and have A/B/C/D course tests.
* Testing Internal Platform (called Stories) and how it relates to NP and courses.
* Stories is a set of slides, and they are beginning to leverage it for learning.
* Group D is Edume. They don't have a contract, but wanted to see the test.
* The three platforms look very similar. Designer created a similar experience so people all have the same experience.
* Stories is marked as completed by going to the last slide.
* Average Training Attempts, Northpass is the worst.
* Started attempts... something is causing the users to restart.
* Northpass, median minutes of completion is the worst.
* If a driver doesn't organically reach the last step in registration, they don't get enrolled in the courses and are locked out.
* Usually they don't reach if they don't offer some documents.
* Training is sitting on the last step. So without the steps.
* In-app training should solve this last issue due to them already being registered and in the app.
* Median minutes is very preliminary since its only been 8 days. This first is from enrollment to completion.
* Median minutes for spent on training is the entire course. Not activity.
* Out of 10 cases of average start count is > 5... more than 5 times they have tried to start training. 10 cases total, 8 are Northpass.
TODO: Look in DataDog after Doris sends time or people that are being stuck.
Something else that Joonas has mentioned, enrollment process between Northpass & Edume is quite different. Differences:
* Northpass needs first, last, and email
* Edume doesn't need any information. This is helpful with GDPR.
By next Friday, Doris is hoping to have more data and details to see how the previous data changes.
What Doris is happy to see, is that the activation rate of non training users is much lower. So training has specific and real effects.
Between Markets, Training vs No Training is quite different in Azerbaijan and UK
