Gainsight/tmp.md

Notes from Emergency Options meeting:
* Gainsight will continue to integrate CE data sources and alert into NOC - Network Operations Center. This will always be the first line of defense for Walmart.
* For additional coverage, urgent@northpass.com will ping and wake up all necessary parties for all hands on deck.
* Slack is also always available for the team.

* Formal procedure: Email the NOC (email address tbd) and await their reply.
* Informal procedure: Slack/Email Gil and Norm.

In the event of a P0 - Global issue, RC unavailable for multiple people in Spark app, degradation of services:
* Email urgent@northpass.com and send a Slack message to the #walmart-northpass channel.
* Please include any relevant screenshots and/or videos of the issue and incident.
* Ping the following people from Gainsight:
	* Gil Michlin, SVP of Engineering
	* Norm Rasmussen, Enterprise CSM
	* Mateusz Kuchniak, TechOps
* The three above people will be available via Slack and help coordinate additional engineering resources and personnel to communicate with Walmart engineering.
* From Walmart engineering, Sanjeev will be main point of contact for the Spark Application.

In the event of P1 and below - Regional issue, only affects some users, is not a degradation of services to drivers:
* Screenshot, record, and capture as much of the issues as possible.
* Send email and/or Slack message in #walmart-northpass channel and tag Norm
* Norm will assess and bring in appropriate engineering or professional services resources to help fix the issue.