2022-09-16 15:43:56 -04:00
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# SPS Commerce
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## Todo Lists
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[X] Check in on workflows in a few weeks
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- [X] Connect Kayla and KJ for Analytics sync
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- [ ] Ask if we can do a Trial of Enterprise Workflows
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Hard to make a call on the value 1. on the internal use, as it isn't totally needed and 2. see how they want to connect external systems.
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- [ ] Send product subscription plan features
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Three years ago renewed after going out into the market and tested other systems
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"Folklore of SPS"
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What other shortcomings are Workflows a bandaid for?
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* Analytics being a good example
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* How does the shortcoming affect renewal?
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* What can be done about enrollments? What is the trigger for SPS to enroll in new courses?
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Enterprise Workflow, where do they want to connect it to externally?
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2022-10-10 17:28:58 -04:00
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2022-10-13 10:13:14 -04:00
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## 10/12/2022
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* Include in analytics meeting: Kathleen Olson: kmolson@spscommerce.com
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* Norm to reach out
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* Question from Kayla:
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* Someone requested asking about the SCA and a specific course
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* Lippert Inc is the customer
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* Requested data pull in training
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* Pulled an excel of SCA and found duplicates in the list.
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* The next column shows "Attempt Number" and she thought that was total number of attempts
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* Instead, the "duplicates" are actually the actual attempt number.
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* SCA is Kayla's favorite analytic
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* Why is Lippert asking for this? What will they do with it?
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* Lippert is a retailer of theirs
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* They would like to drive engagement of their suppliers
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* Coincides with a big marketing initiative
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* Increase training availability
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* YTD Engagement, overall/aggregate of who is enrolled in that course
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* Engagement can mean a few things
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* Overall course completion is helpful
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* But number of people at various % through the course is also interesting
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* Lippert asked for "a little more detail" unsure what that means
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* Course = Lipper Fulfillment
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* BUT, there could be people enrolled in the course that are _not_ involved with Lippert
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* They currently do mass enrollments, managed by their one-to-many customer service team
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* There is a Lippert Component group that could further deliniate the number of people that should or shouldn't be in the group
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* Last week when Kayla pulled the SCA, it said 509 enrollments. Today, it says 51.
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* ISSUES: David Morrical shows 3 attempts but in MCA does not show anything
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* SCA shows two Groups, MCA shows one - Lippert Components Inc and Lipper Components, Inc.
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