Concerns? They are the main contact for all back end structure and content
Some teams - Simon's team for example - are country managers, such as Netherlands
Workload balance - should someone else be working with Simon?
Patrycja for urgent things? Can Anna keep working with Patrycja
Simon's requests are not a priority sometimes
Flink needs to align with the market and some concerns are not right now
Priority right now is revamping everything in Northpass
Camila and Soner are main POCs for *everything* within Northpass
AGENDA FOR EACH WEEKLY MEETING - align that the markets priorities and requests are actuall priorities
Canva Demo
Logic for beginner, if you complete half of the must haves, you're at level X
All within northpass courses
Rider APP > open mobile app
If desktop > go to a URL
Can we setup a login of button groups?
Course Scripts : a need/vision, they want to read transcript of courses
Can we add duration on course card within LP overview page?
Events are a new push
- Talks from Hub Managers
- Already fruitful for netherlands
- Will be used by other markets
- Main district (Germany) were not involved in the events originally, and now they will be aligning on strategy
-
Analytics, need hub based metrics to give to the managers
Soner - one of the priorities are the reports he asked for
** Quiz hiding the score: **
- If it is too hard, don't worry
- This is a one-time case
- Not super high priorty
- Doesn't make sense to push for this right now
Front end layout - let them know what is possible
Next steps is categories, groups, and labels
They need to clean these labels, make them easier to understand
Filter by certain category labels i.e Marketing courses, etc
HM = Hub Manager
IA = Inventory Associate
Hub manager should any analytical view of the rest of the countries roles, aka they should be a manager in Northpass
From a learning perspective, there are no sub groups, HMs dont take Shift Lead Courses
They should then filter by
Two main labels for learning, Market Label & Language Label
They need it to be cleaner for the backend
People should be able to see multiple languages
There are multiple flows - HQ Cascade Content & HQ Diverse Content
Soner's suggestion, Each course is a contact in your phone and then you add different fields, so must have is just a label or category or ribbon
The most important thing is a clean view to see what their first/must complete courses are
All courses exist within this Matrix of circle courses
Eventually, they want hub managers to have a clean view of their employees, aka their hub
SAP is the goal for single source of truth for data
Zapier, Quinyx, BambooHR,
Okta is coming for SSO for access
_Overall Deadline_
Everything before Q4, SSO, Frontend
Context, they want to have everything setup in Northpass by Q4 because they are working on sustainability titles and their launch can be really clean in Q4.
Single Course Analysis - because they wanted a dashboard
Course Completion - because they wanted to see who completed it
* Course completion NO should show up regardless of attempt start
Training and Content Team for Netherlands, Switzerland, Austria
2nd biggest market with 65 hubspot. German is the biggest with 100+.
Distribution/Hub manager for Netherlands
Has some bottle necks:
- MCA and 5000 entries
- Learning Path Analysis
They manage everything from a google sheet
Hub managers have access to this google sheet
Currently manually sending emails and follow ups - NP communications are weak
Looker account within Flink, how can we get the data into Looker? (Upsell a Secure Data Transfer)
Scheduled Delivery would be great too
This would be useless if the the values (of location) are not in there. Can we do a scheduled delivery of an analytic with property filtered
Source of truth is Big Query or Looker for the country manager and job title (HUB)
Can we API into the properties?
Wants weekly analytics -
Other Hot topics in the Netherlands:
- Frustrations with ILTs
- People can register for multiple sessions within an event (they shouldn't be able to)
- Can we prevent them from multiple sessions?
- Simon doesn't have the admin possiblity to unregister people from sessions
- He wants to register and unregister people
- If Simon increases the number of seats, that person can't re-register because they have already been denied
- Waiting list isn't good because a denial is a forever denial
- Needs to create a custom notification for a confirmation. They have a confirmation that they have booked, but no confirmation of the dates, link, time etc.
- In order for the people to get this on their agenda, they have to click add to calendar, it should be doing it automatically (this is what other LMS do)
- Very frustrated with the manual work, so much so that they aren't going to use it at all anymore. Just using it on a calendar invite on their own.
- Don't like that you need multiple courses per language.
- Quizzes: needing multiple quiz for every language.
## 08/11/2022
* Reporting
* They are combining course a, b, and c into a new course A -OPPOSITE
* If course a is complete, then new courses a, b, and c need to be completed
* So everyone who has already completed those courses needs to be marked as complete in course A
* Starting on categories and groups - Patrycja sent an email just before the meeting.
* Cami wants to know what we need to do before launch - is categories and groups the last big item?
* Categories will only have the role. Groups will have front end groups? Not sure
* Cami asking: can we trigger cateogries with different groups?
* Yes.
* Each course can be in any number of groups _and_ categories
* Patrycja is asking: what courses should be *assigned* and which should allow self-enrollment?
* They have targeted content in the platform. Enrollments and Course Interest is not very important.
* Everything will be assigned. All courses must be taken by the learners and the real metric will be course completion.
Order of operations:
1. Assign Categories to a Group
2. Assign Courses to a Group
* Cami has also shared the accurate names of the groups and categories.
* Groups = Training, Onoarding DE, etc. Mapped to each country.
* It may be that we're missing one of the groups, but lets trigger what we have for now for testing.
* We have to clean up the groups and move over 1,000 people into the new group. Patrycja said if they sent us a CSV with the new groups people should be in, we can do it automatically.
* Netherlands has yet to be aligned. Soner to share groups.
* Soner requesting a list of groups and the names of learners in those groups.
* Cami to instruct us and support on cleaning up the groups.
*What steps need to be accomplished to launch? Cami wants to begin the transfer tomorrow, 10/21/2022.*
1. Creating the course cateogries and assigning them correctly. Adding courses to the groups also needs to be done.
2. Begin transfer of templates behind the scene. This may take some time and _could_ bring the academy down for a bit of time.
* Considerations: they have this "home quiz" which is due on Friday
* Best time is Friday evening Berlin time.
* We need to let Flink know when the transfer is starting and if the site goes down.
* Then let them know when it is finished.
*Soner Design Changes:*
* The hero image height should be smaller. Cut off from search bar and below and then re-center the search bar and title.
* Include Privacy Policy and use the same Footer on (Flink's Website)[www.goflink.com]
Final item: Cami will get back to us when categories are done.
* Soner shared some items from the front end stuff
* Is there anything missing from the Flink side to help improve things?
* Patrycja: a better design understanding of the search.
* Cami - do we need to show courses?
* Soner Front End stuff:
* The search works, but once you search for a course, some cosmetic things need to be changed.
* Search results is slightly covered
* Results are showing courses that they are not enrolled in
* Screen had two handover processors - that's because learners are enrolled in both courses. This is normal functionality.
* Back to my Courses in course viewer is not functional.
* Search didn't work on dashboard?
* Flink logo should go to categories page. Not the status page.
* Language button isn't working as expected. If they click english, all the courses disappear. If they click german, all courses disappear. On home page, all courses of _both_ languages show up.
* Properties, if admin saves property as uppercase, it reverts to lower case. Bug?
* Location and Languages _should_ be working as expected.
* Soner has also recieved questions about course completion:
* Some people compelete the course in one language, they want to mark the other course as complete.
* Also, they provide a survey at the end of the course which the person can't take because Flink doesn't allow retakes.
* If people get moved between groups, so should courses?
* Items from Camila:
* They are setting up auto-triggers with Fountain, which is being discussed with Nino's team (along with Patrycja)
* Can we link Northpass with Braze?
* Cami to send over the User Experience/Flow for a good integration
* We need clean data, which can complicate it
* Trigger should be: if you didn't complete the training, send a Braze notification.
* Braze trigger would be time delay + check completion - if no, send notification
* Patrycja will still need a clear flow/infographic to understand what they need.
* One last item from Cami:
* Data from Northpass seems good
* But some people are assigned as Pickers when they should be Riders
* They are anxiously awaiting Rob's extract
* Flink team really wants to merge IDs of learners
* They switched to prereg in December because of learner invitations and notifications after being invited by SAP Litmos
* Fountain requires OpenAccess, hence why they are getting errors in Fountain Flows
* They also want to make sure IDs match up across all their tech stack. What they are failing to understand is that importing each ID into each separate piece of technology is _NOT_ best practice. Instead, they need all the data to flow INTO their source of truth and pull the data from their.
* Camila also wants to add the ID to their data extract, which I don't know if it is possible. They need Enterprise.
Cami has decided to keep the flow as is and not integrate Fountain with SAP. SAP is a custom integration. Fountain is basic, but it has been turned off. What they requested to turn on Fountain would change the auth method and cause issues downstream. Especially with messy data. So for now, we will leave everything as is. Fountain _may_ be re-integrated in Q1 of '23.
