Gainsight/CustomerNotes/Talkspace.md

# Talkspace 

## 06/28/2022 
Talkspace Call - 6/28/22
Training Call for Madison & Marlene
Invite Ummey
Molly optional

Worse case in deleting and recreating the course
Many people with 75% of the course 
416 tickets of people with errors
52 people completed the learning path
Rest of comments are around the harrasment and cyber course

Would new ones work better? Not guaranteed

Understanding from Norm:
Who is in charge of all courses?

William Bell (Kipp)
Cyber Security
Harrasment showing 100% in NP
Not in BBHR
CS: still due
Harrasment: Still due
Contact Patrycja

Amanda Corriveau - she needs admin access to BBHR/NP but shouldn't be able to access Course Marketplace
Both need BBHR to connect courses, Molly in 2nd instance
Molly should not have access to course Marketplace

[ ] - Ratings for internal use only, once someone rates, the rating disappears
[ ] - Can we bring in opensesame ratings as well?

## 7/12/2022
500 errors tickets from people
Test out the new learning paths from Ummey's email and check that they work 
August 1st goal of completeing the new courses
Especially the Cultural Competency course 

Internal service errors keep happening
As early as last week 

We need options for outside of the learning path
Learning Paths - two other schools are not having learning paths errors 

Molly needs help with: anyone who is not at 100% (for CA and non-CA) Compliance July and CA July the LP on dashboard needs to be removed. This way they don't get assigned a new one and then take the old one. 
- [X] Pull analytic and bulk remove the LP from those people 

Can a learner self-select their role? Separate comms for each group? 
Comms each group are necessary 
They shouldn't need to switch groups once in this
Pre registrations 

Non CA link, 740 attempted learning path
And 500 complete (this is a good number)
160 have completed 75% (top 3 courses)
50% would be fraud & hippaa 
Molly wants to try... 500 people get a message saying "you're going to see messages, please ignore"
160 get invited to a group with the remaining courses

 - 8/26/2022
    - They are going to pay everyone no matter if they completed courses or not
    - We need to SHUT DOWN Courses without losing all this data
    * [ ] Pull master Spreadsheet of Learning Paths, MCA
        - For Learning Paths, Compliance 2022, Cross Culture, April Learning Path, June Learning Path, July Learning Path
        - Deadline for shutting down courses: Tuesday, August 30
    - Molly told steve he's worked with a lot of homegrown LMS that were a pain to use

## 08/04/2022
### Meeting with OpenSesame re: SCORM files
* Possibly missed events!
* Opensesame only sends complete/incomplete - values could be 0 or 1, or whatever the cmi.core.value are
* Communicated via API
* RPX now is OS' social sign on and SSO communication
* Osano is used by OS but not sure how it would factor in

## 9/21/2022 
* Overall, things are going well!
* Ensure the button color change gets changed
* QMC Audit, training audit by third party for training completed
* Rebecca Jewel, to reach out to Virun, Chief Medical Officer for this audit

## 10/11/2022
* [ ] Update 2022 to 2023 on the main dashboard page - Update now
* [ ] After someone finishes the 1099 courses, they will then reach the Compliance Group/courses. The 1099 courses should not be seen. 
    * [ ] Send Molly options for hiding the 1099 courses. Workflows to unenroll? Hide courses not in the group?
* No date set for rolling out 2023 - sometime in January 
* Molly will set up and then Test internally, possibly ask us to test as well? 
* Wants to know if we can combine Looks in Looker for data
* Needs to combine Northpass data with their data. They want to look in Looker at which 1099 has not clicked a link. Basically, they need to compare a Northpass list of enrolled learners with a list of Talkspace 1099s that have recieved an email.

## 10/11/2022
### Meeting with Emile from Bellweather
* Ask Ummey if activitiy specific information would be helpful? 
* Currently they are pulling learning path data 

## 10/18/2022 
* Ummey was letgo with the current round of layoffs. Only two people joined our weekly sync... not everyone else was let go. But lots of fear. 
* Still no resolve with OpenSesame. They are very concerned that this will cause issues in 2023. 
* Nervous about job cuts and if this continues, Molly and her team will be on the chopping block. 
* OS not offering any solutions. They don't even know who their CSM is. 
* Norm to do a few tasks to help see if we can push this through. 
* Madison, on Ummey's team, is a contractor and last day is November 10th.