Gainsight/CustomerNotes/DoubleVerify.md

# DoubleVerify 

- google sheets formula to add True/False to a cell if previous cell has a DV email or not - =IF(REGEXMATCH(B4, "@doubleverify"), True, False)

* Request from Rachel for Custom Report via Looker
·       Date Range: Last 30 Days
·       Learner Name
·       Learner Email (please exclude anyone with an @doubleverify.com email address – looking for non-DV team members only)
·       Course Progress
·       Course Name 

## Demo with Mark Protus
Integration with LI Learning
Wants to stay within LMS and consume LinkedIn Learning content 
Build learning paths using linked in cirricula and them make them availble within Northpass 
Utilize BBHR integration 
COmpliance training would be via LinkedIn Learning and Traliant 
Know4 bet

## Meeting with Mark Protus, New SVP of L&D
Questions about usability
Do we have a common database or individual databases per customer?
    - common

Thinks the user experience isnt the best, espeically as it relates to SCORM
Conflicting table of contents with SCORM files
Both have Continue buttons at the bottom of the screen which is confusing
They refuse to put in milestones for some reason
- [X] How can we provide the smoothest SCORM format and experience?
- [X] Send him best practices for SCORM files 

Shot down my questions about what HIS ideal SCORM experience is.
What settings need to be set to export and allow auto-full screen in SCORM?
Best Practices for SCORM? Whta are other clients doing
Share as many best practices.

They are moving in the direction of SCORM only
And a microlearning approach 
From a learner's perspective, if he's authenticated as himself, how can we serve up perscriptive learning?

Other things to share:
- [X] Screenshots of other academies
- [X] Vidyard 

Send best practices
Examples - vineyard recordings
What are other enterprise clients doing that’s successful?
TOC and Continue buttons are confusing 
Same with surveys - continue button is confusing
New browser window - 
They cannot check if they actually completed the SCORM package or not 
How to check in analytics 
He wants to add timeframe for when they have to complete next training?
Quizzes - how can we take out SCORM data

## Siying Mark SCORM Asks
Embedding Questions regarding SCORM files 
    - They want to see what quick solutions there are to adding a RISE course in Northpass
    - Want to start creating those courses in RISE 
    - Per Course Settings (such as full screen)

* What are their needs? 
    - For a RISE course, once they hit start, auto-full screen
    - No Northpass TOC 
    - Only make Continue Button once a certain percentage completion happens 
    - Hide any milestone messaging 
    - Complete/Incomplete, 
    - Optimal experience is:
        - Once Rise Starts, All NP controls hide
        - once they complete the SCORM file, continue is hit auto, or auto end of course screen 
    - They won't be using quizzes consistently 
    - CLick here to end course should go back to main dashboard
    - SCORM Analytic is no longer there for Siying

* Question from Mark
    - .corp and .com issues with Okta 
    - 

## Siying regarding Mark & Temperature Check
- Big Focus is scalability 
- Moving tom Storyline to Rise 
    * Not all courses will be going to Rise 
    * Need customizability on course-based full screen settings SCORM 
    * This would be very impactful 
- Mark could be concerned about the Rise courses being a better experience for learners 
- Siying raised ticket regarding full screen with SCORM files 
- Second thing, how to enable people managers? 
    * The ppl manager will have more responsibility for their employees journey 
    * No organizational structure in NP 
    * HR Ops should be joining the learning team 
    * If BBHR was connected to Okta, the learner account would be messed up 
    * Those people should have a dashboard to see how the team is doing
    * A learner's dashboard - like what they need to complete, etc
    * Eric previously told them it would be extra money, this was before they were enterprise 
    * They have some courses with credentials, but it isn't visualized
    * How to visualize their certs and completions etc
    * Checklist for the learners too
- Third thing, Data Collection and Specificty 
    * Collecting data from SCORM package, they want more details 
    * How can they collaborate the SCORM functionality into Northpass Data
    * Currently, they can create Northpass quizzes, but it needs to be shared with external stakeholders 
    * They don't like scheduled reporting? 
    * The team that recieves the reports prefers survey monkey 
    * How to quickly generate data and more robust data points
    * Faster insights - more vizualisations 
    * This is to share with others that don't have backend access 
    * The admin dash for a manager is too confusing, it needs to be simpler
        * Maybe not going into the backend, but an easier way to share this information
        * Example: Survey Monkey has a link where you can share a link that has analytics easily available 
        * The link is dynamic and you don't have to update the content everytime to send it along 
        * Graphics are automated in the background of SurveyMonkey
    * Siying is getting pressure from others to use SurveyMonkey as the standard approach for learning and assesments  
    * Data Privacy for SurveyMonkey, is it safe to share? 

Mark wants to use Rise more. With all the above and the full-screen settings with Rise is making it harder to use the table of contents, then with all the layout, and then the assesment outside of the SCORM package feels jarring 

## Okta Errors
Who should be on the call - Sowmya, Yoav, Lukasz