# William-Sonoma

## 08/22/2023

### Implementation Call

- Patrycja out sick with Migraine
- Aubrey also couldn't attend. She is Senior Manager in charge of budgets, headcount, attrition.
- Pam is manager of L&D - keeper of the courses and content.
- Tyler is the "building genius" to make sure everything is maintained and functioning.
- LMS will be Pam and Tyler's responsibility, mostly.
- Internal use case
- They have used other LMS' in the past.
- They have a new hire "down and dirty" path that takes 4 weeks. That's one use case.
- Second use case is for upskilling. Training for supervisors, new managers, etc.
- Auth: Combo authentication.
- Timezones - Tyler and Pam: CST, Aubrey: PST
- No meetings on Mondays for Tyler and Pam.
- "Classes start" on Mondays, so they get hectic.
- Standing meeting on Tuesdays at 12pm CST.
- October 31st is when their old LMS contract expires - Docebo
- Their first LMS was with absorb (2 years) and then 3 years with Docebo. That's what they are coming off of.
- They will do most of their design themselves. They have photography files.
- One or two classes/batches that will have to be planned how to transfer them to Northpass.
- They use "branches" for each course and group. ABCD groups.
- They are currently using a very "home grown" system. Associate Management System. It doesn't tie into anything
    bigger.
- Down and Dirty people access via a direct link.
- Current domain for their Docebo academy: "<https://williamsonoma.docebosas.com>"
- No IT resources are [expected](2023-10-24_expected.md) from WS.
- They will be tied into their SSO network - PING.
- They don't want to give them their full login until they have passed their WFH systems check. <-- this is mostly IT
  stuff. Not courses. It mostly falls on recruiting.

## 10/05/2023

### Realignment with Aubrey

- First 3 calls were the most jarring because they thought Patrycja was a designer.
- Sent a lot of things and then on a call she says "I'll look for that."
- When talking to Charles about the "build out" they thought they would just be telling us where things go.
- Perfect storm of missed [expectations](2023-10-26_expectations.md).
- The main reason they went to Northpass is the customization.
- They are nervous that they don't know HTML.
- They will have to flip things fast "on the fly" or quickly in the future.
- Aubrey came in externally and is the only person with an L&D background.
- Cognitive overload on the old training.
- Tyler's background is writing and some tech. He's very defensive about his work.
- Extended other LMS contract.
- Aubrey's big concern is the data. If data changes based on design, then data should dictate design.
- She doesn't want to be a bad partner.
- Patrycja has access to their old LMS.
- Norm to schedule monthly sync with Aubrey.
- Quantifiable testing, HR needs specific items, User touches, how long did they access something, etc

## 11/14/2023

### Landing & Learning Path Pages

Landing Page Buttons for New Hires after they complete steps 1 and 2:

- Two Zoom Buttons - Trainers Classroom & Troubleshooting Room (Standard to everyone)
- Learning Plan - should be in order.

Standard Associate Page:

- My Courses/Dashboard page
- Resources recommended by Supervisor
- Contact button for Supervisor (Email)

Featured Courses Page:

- Teams updates
- Things for Download page - resources page
- Branded Channels

Once we get past day 1 and the new hire training, most pages are "standard". Most of the time its just going to be:

- Here are your courses, here are your LPs.
- Some special pages.

DONE: Add buttons to learning path page that looks like Northpass Academy.
Retail has never had an LMS before. They will have a more basic type of experience.
This is unique because of New Hire stuff.
